• Hello,

    A few weeks ago all the appointment emails (auto confirm & reminder) completely stopped sending. However the log files say an email was sent.
    I’ve triple checked the configurations and read through all the forums, but cannot find an answer to this sudden issue. The issue is not wp_mail because my other contact forms and such work just fine. I would prefer not to install SMTP mailer, as appointments was working perviously.
    I’m wondering if wordpress made some change in their latest update (4.4.2) that would affect this plugin? Please Advise.

    https://wordpress.org/plugins/appointments/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hey there kim213,

    How are you doing today?

    A SMTP mailer such as this one for example is something that I’d always suggest trying first when emails are not working properly.

    Since you mentioned that this started happening recently the cause could be an update for some of the plugins or your theme (I definitely wouldn’t say this is related to WP version). So an alternative would be to test for conflicts by using default WordPress theme like Twenty Fifteen and deactivating all other plugins as displayed in the following flowchart to know which theme/plugin is conflicting if any.

    http://premium.wpmudev.org/wp-content/uploads/2013/12/Support-Process-Support-Process.png

    Best regards,
    Bojan

    Thread Starter kim213

    (@kim213)

    I switched my theme over to Twenty Fifteen and disabled ever other plugin.
    It still does not send the emails, though the log files say otherwise.
    It’s doubtfully my server as wp_mail is continuing to work and nothing is being handled differently. This looks to be an issue with the WP version and the current version of this plugin.

    I’ve installed https://wordpress.org/plugins/postman-smtp/ in the meantime and the mail is sending properly. But the issue is still unresolved using standard WP mailing functions.

    Other suggestions are welcome.

    -Kim

    Hey Kim,

    There are various reasons why wp_mail wouldn’t work, it does work for me on the latest WP version so this could be either related to some setting on your server or even due to some conflict with another plugin.

    I don’t see an issue with the use of SMTP mailer and I’d recommend using it regardless of the issue with the plugin.

    Best regards,
    Bojan

Viewing 3 replies - 1 through 3 (of 3 total)

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