Hi,
please send us print-screen of email settings. If you setup Custom #1 emails, send setting of it also. You can use http://www.snag.gy for screenshots.
Also you can contact us at support@booster.io
BR,
Val
Hi,
here some <a href=”https://wordpress.org/support/topic/orders-stuck-in-pending-no-email-confirmations?replies=18
“>link to same problem.
Sometime it helps to configure SMTP
Let us know if there still problems.
BR,
Val
HI Val,
THank you
I print screened the settings, blurred out any identifier.
i do have 3 emails in the recipient field but they are correctly separated by commas per the instructions so that cannot be incorrect.
view photo here https://drive.google.com/file/d/0BxqVkqtWayiFSHZURVFhZWs3d2M/view?usp=sharing
I was using WP Mail SMTP but that didn’t seem to change anything, so I installed a Woocommerce recommended smtp plugin called Postman SMTP and gave that a try to still no avail for pending payment orders. Other notification do come through so it must not be the email settings.
Why is Pending Payment orders so much more complicated to get an email notification for?
Any advice is greatly appreciated!
Jeannie
Hi,
you do not use %customer% shortcode email field in between of others email addresses?
BR,
Val
Postman SMTP has a log in Tools > Email Log that you can use to verify whether the emails are being generated or not.
Thank you for your replies
Valentin – Not sure what your referring too about the shortcode. I want to receive notifications when an order is placed and the status is ‘Pending Payment’ so i selected all that is marked as ‘pending payment’ and entered my email and a couple others so I would receive the email. This custom #1 is for shop owner not the customer.
Jason – I checked the email log, thank you i didn’t see that. I tested the order when i went to order a free item with no shipping (for testing purposes) through cheque payment options and it DID log the emails successfully. However, If i put an order in that gives me the paypal link, I click to go to paypal, which automatically lists my order in ‘orders’ on woocommerce, when i get to paypal to submit my payment. So i wait a bit on that screen expecting that woocommerce will send that email since my order IS listed in the ‘orders’ panel as pending payment even though i haven’t submittted a payment yet. i expect it to email but it doesn’t. Shouldn’t the system email whenever ‘any’ orders get added to the woocommerce system?
This store is unique in that it paypal ‘authorizes’ payment but doesn’t capture it until the order is being processed since these items are made to order.
Any additional thoughts are of course welcome and appreciated!
Hi,
could you please contact us at support@booster.io, please use link to this page as reference.
BR,
Val
Hi Val,
I want to thank you for your assistance and the new release 4/6 of this wonderful plugin!
With the new release, now that you added ‘status’ selections on new orders, we now can receive email notifications successfully for ‘pending payment’ AND ‘processing’ orders statuses when they come through.
THank you for your wonderful assistance!
Hi,
If you like us, please rate us (here), it will allow us to grow faster.
BR,
Val
