Website hacked I think?

  • Resolved tarntaximan

    (@tarntaximan)


    10 years, 2 months ago

    Hi. I have already made a posting but I don’t know who to ask about my problem. My website http://www.keith-paul-chappell.co.uk was working fine up to today and when I tried to login all that now appears is what seems to be scripting code, but please be patient as I am not very web-building savvy and that is why I use WordPress due to its simplicity. I would appreciate any light that can be thown on my problem as I don’t know what to do next….

Viewing 5 replies - 1 through 5 (of 5 total)
  • Jaroslav Svetlik

    (@jerryscg)

    10 years, 2 months ago

    Hello tarntaximan,

    Im ready to check & resolve this issue for you, my skype: [removed]

    Regards

    Thread Starter tarntaximan

    (@tarntaximan)

    10 years, 2 months ago

    Hi jerryscg. I appreciate your help but I don’t use skype so how do I get your assistance please.

    Jaroslav Svetlik

    (@jerryscg)

    10 years, 2 months ago

    Send me email [removed].

    Regards

    Thread Starter tarntaximan

    (@tarntaximan)

    10 years, 2 months ago

    Hi jerryscg I have sent you an email to [removed] is this your correct address as it isn’t very clear in your email response? Thanks.

    Moderator James Huff

    (@macmanx)

    10 years, 2 months ago

    I strongly recommend that you don’t reply to any emails he sends you, especially if he asks for access to your site or hosting account.

    Though I’m sure no malice may have been intended, we do not allow offsite communication for safety reasons: https://codex.wordpress.org/Forum_Welcome#The_Bad_Stuff

    With regards to your site, try downloading WordPress again, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and delete then replace your copies of everything on the server except the wp-config.php file and the /wp-content/ directory with fresh copies from the download. This will effectively replace all of your core files without damaging your content and settings.

    Some uploaders tend to be unreliable when overwriting files, so don’t forget to delete the original files before replacing them.

    Edit: On second thought, let’s continue back at https://wordpress.org/support/topic/website-down-62

Viewing 5 replies - 1 through 5 (of 5 total)

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