• Resolved feralucce

    (@feralucce)


    The error message return is below.

    ********************************************
    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator at webmaster@savagelightstudios.com to inform them of the time this error occurred, and the actions you performed just before this error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    Apache/2.4.16 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 Server at http://www.savagelightstudios.com Port 80
    *********************************************

    Details…

    This is not the first install on the domain
    We have it installed on subfolders at
    http://www.savagelightstudios.com/projectz/
    http://www.savagelightstudios.com/warpedlens/
    and a couple others.

    We tried to install it on another subfolder
    http://www.savagelightstudios.com/jasmine

    and got the above error…

    Any help available??

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter feralucce

    (@feralucce)

    Also… have tried changing permissions, moving the files to another folder, and copying an existing install over it… nothing seems to help

    Hello!

    In most cases, a 500 error means that something is going on with the server, like it also specifies there, so you’ll have to contact your hosting company’s support.

    Thread Starter feralucce

    (@feralucce)

    I understand that… but there are many threads on the forums where people have helped and fixed the issue…

    The issue is normally fixed by finding out what the actual problem is. 🙂

    To do that, you should try to set your site in debug mode by changing this in your wp-config.php file:

    define('WP_DEBUG', true);

    Remember to set it back to false when you’re done!

    If that doesn’t help, you’ll need to check the error logs on your server to find the actual error message. You might not have them available, so if not you’ll need to ask your hosting company for assistance in finding them.

    That will let you see what the actual error message is, and when you find that, you’ll be able to fix whatever the problem turns out to be.

    Thread Starter feralucce

    (@feralucce)

    And for the record.. the error tells you to contact the webmaster… That’s me

    Not the error that you see. That’s just an “informative” (yeah, I know it’s not really) page telling you that there is some generic server-side error.

    The error logs will give you a precise error message with details of where it’s occured. All servers keep logs of errors, and you need to find that log file in order to find the actual error message.

    Thread Starter feralucce

    (@feralucce)

    In this case, the SQL database needed an update to be compatible with the new version of WordPress…

Viewing 7 replies - 1 through 7 (of 7 total)

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