Hi Axel,
Do you have any other security plugins installed and activated? We’ve seen conflicts with this feature caused by other plugin.
Thanks,
Brian
Thread Starter
bydlo
(@bydlo)
Hi Brian,
no!
Thats what we have installed:
Custom Post Type UI
NextCellent Gallery
NextGEN Gallery Optimizer
Redirection
SEO SearchTerms Tagging 2
SEO Smart Links
wpSEO
regards axel
Hi Axel,
The next most likely cause is the theme — some theme authors have their themes display pages before WordPress normally would, which causes query strings to be lost. (The part of the URL after the question mark.)
If you can temporarily switch to one of the default themes like “twentyfifteen” and try the link again, that would confirm if the theme is the issue. Most theme authors seem to fix it in their next updates, if they know about the issue.
-Matt R
Thread Starter
bydlo
(@bydlo)
Hi Matt,
since its my businesswebsite and we had an issue with CPTs a while ago i do not dare to switch the theme.
You know …. Murphys law
Is there another way to find out if its the theme which causes the trouble?
regards axel
Hi Axel,
Yes, that is understandable. I don’t know of any other good way to test if the theme is the issue though, unless you have a second site where you can try installing the same theme.
It is almost always caused by the theme though, so you could try asking the theme author if they are responsive to support inquiries. I believe the WordPress hook that usually causes the issue is template_redirect — if the theme uses it to load its templates, that’s usually the issue. (It’s meant for redirecting before loading a template, but its name may be confusing.)
-Matt R
