• Resolved AnalystCave

    (@analystcave)


    I can’t get Easy Digital Downloads to send purchase emails to buyers with the download links. I checked that wp_mail works (using Check Email plugin), however, no emails are sent (tried checking myself and get similar feedback from buyers) – although the transactions end successfully and PayPal correctly redirects back to my website to the Purchase Confirmation page.

    What am I doing wrong?

    https://wordpress.org/plugins/easy-digital-downloads/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter AnalystCave

    (@analystcave)

    What is weird is that “Send Test Email” on “Emails->Email Settings” page works perfectly fine. It’s just the actual Purchase receipts and Sales notifications that are not being dispatched…

    Are the purchase records marked as Complete in Downloads > Payment History?

    Thread Starter AnalystCave

    (@analystcave)

    Yes. All of them are complete. I tried doing an actual transaction a couple of times myself (even for different emails) and everything works fine EXCEPT for the purchase emails and sales confirmation emails.

    When I complete a purchase I am correctly being redirected back to the Purchase Complete page. However, neither do I receive a sales confirmation message from the Plugin nor do I receive a Purchase Receipt with the download.

    Please see this FAQ about email issues: http://docs.easydigitaldownloads.com/article/189-email-receipts-are-not-being-sent

    In that doc are several links to SMTP plugin (Mandrill and SendGrid). I would recommend you use one of those to resolve the issue.

    Thread Starter AnalystCave

    (@analystcave)

    I think it started working when I installed the WP SMTP Plugin and configured the SMTP setting manually (confirmed when I received an actual live Purchase Confirmation).

    Although I still think it is a plugin bug as mails were being sent previously – manually by send test purchase confirmation (from the plugin) and the Check Mail plugin also worked fine.

    Emails in WordPress are notoriously finicky, especially with shared and lower-end hosting accounts.

Viewing 6 replies - 1 through 6 (of 6 total)

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