ERROR: Dropbox API: (7) couldn't connect to host

Resolved tcaywilson
(@tcaywilson)

10 years, 3 months ago

Hi,

I have 10 websites on Hostgator and I’m using Dropbox to store the backups. All websites have two jobs, a database backup and a full backup.

They were all working until recently. I started having problems with the full backs on several of the sites “WARNING: Job restarts due to inactivity for more than 5 minutes” I was able to resolve this warning by adjusting some settings (Maximum script execution time and Reduce server load) on 8 of the sites.

But when I did that on 2 of the sites, I started getting the “ERROR: Dropbox API: (7) couldn’t connect to host” message. The database backups work fine for all the sites, including these two that fail on a full backup. No errors and they are also uploaded to Dropbox. It’s just the full backups that are failing and just for these two sites.

Any suggestions?

https://wordpress.org/plugins/backwpup/

Viewing 14 replies - 1 through 14 (of 14 total)

Plugin Contributor Daniel Hüsken
(@danielhuesken)

10 years, 3 months ago

Afer with message cames that message ?
Thread Starter tcaywilson
(@tcaywilson)

10 years, 3 months ago
This is what the log shows from the first error:
```
ERROR: Dropbox API: (7) couldn't connect to host
[07-Feb-2016 03:21:03] 2. Try to send backup file to Dropbox …
[07-Feb-2016 03:21:03] Authenticated with Dropbox of user: xxxxx xxxxxx
[07-Feb-2016 03:21:03] Uploading to Dropbox …
[07-Feb-2016 03:23:18] ERROR: Dropbox API: (7) couldn't connect to host
[07-Feb-2016 03:23:19] 3. Try to send backup file to Dropbox …
[07-Feb-2016 03:23:19] Authenticated with Dropbox of user: xxxxx xxxxxx
[07-Feb-2016 03:23:19] Uploading to Dropbox …
[07-Feb-2016 03:27:18] ERROR: Dropbox API: (7) couldn't connect to host
[07-Feb-2016 03:27:19] ERROR: Step aborted: too many attempts!
[07-Feb-2016 03:27:19] 1. Trying to check database …
[07-Feb-2016 03:27:19] Database check done!
[07-Feb-2016 03:27:19] One old log deleted
[07-Feb-2016 03:27:19] ERROR: Job has ended with errors in 723 seconds. You must resolve the errors for correct execution.
```
hike734
(@hike734)

10 years, 3 months ago

Same story for me. It’s worked fine for me for quite some time, then started getting this error on February 1st. I’ve been able to manually do one full backup, but most of the time, I get the exact same error as tcaywilson. I’ve tried to reauthenticate and am using full access to dropbox.

Plugin Contributor Daniel Hüsken
(@danielhuesken)

10 years, 3 months ago

Hello,

if have found that Dropbox hase change the url for the api and supports the old urls too. I have change the urls in the version on https://github.com/inpsyde/backwpup . Can you test it and give feadback if it work for you?

hike734
(@hike734)

10 years, 3 months ago

I just uploaded that and it worked flawlessly! Thank you so much Daniel. I really appreciate it. I may just go pro! 😉

gmsdesignworks
(@gmsdesignworks)

10 years, 3 months ago

getting this error message:

WARNING: Folder …/backwpup/vendor/Guzzle/Stream/ does not exist or is not readable

echofoxtrot
(@echofoxtrot)

10 years, 3 months ago

I had that same problem with the message: “ERROR: Dropbox API: (7) couldn’t connect to host” message. I downloaded the new version from your Github link and installed it – ran the full backup (~200mb compressed) and it went faster with no errors. Thank you!

That one looks like an alpha version. Will you be posting an update to the plugin through the normal update system any time soon?

Thanks for a great plugin!

echofoxtrot
(@echofoxtrot)

10 years, 3 months ago

Hi, gmsdesignworks. Say, have you tried the new version from Github?

Plugin Contributor Daniel Hüsken
(@danielhuesken)

10 years, 2 months ago

We will release it in the next days.

psitsolution
(@psitsolution)

9 years, 6 months ago

hi, i have the same problem “ERROR: Dropbox API: (7) couldn’t connect to host
[19-Oct-2016 04:12:52] ERROR: Step aborted: too many attempts!
[19-Oct-2016 04:12:52] ERROR: Job has ended with errors in 301 seconds. You must resolve the errors for correct execution.” with the last version of the plugin.
any ideas?
thanks

Christina Fuchs
(@vanvox)

9 years, 6 months ago

Hi psitsolution,

could you please paste the log here, see http://docs.backwpup.com/article/48-sending-in-log-files-for-the-support

Thanks
Christina

psitsolution
(@psitsolution)

9 years, 6 months ago

[INFO] BackWPup 3.3.4; A project of Inpsyde GmbH
[INFO] WordPress 4.0.1 on http://www.bestcssaward.com/
[INFO] Log Level: Normal (translated)
[INFO] BackWPup job: DropBox
[INFO] Logfile is: backwpup_log_2d6ea3_2016-10-19_04-07-51.html
[INFO] Backup file is: backwpup_2d6ea3_2016-10-19_04-07-51.tar.gz
[19-Oct-2016 04:07:51] 1. Try to backup database …
[19-Oct-2016 04:07:51] Connected to database bestcssa46706 on sql.bestcssaward.com
[19-Oct-2016 04:07:52] Added database dump “bestcssa46706.sql.gz” with 332.63 kB to backup file list
[19-Oct-2016 04:07:52] Database backup done!
[19-Oct-2016 04:07:52] 1. Trying to make a list of folders to back up …
[19-Oct-2016 04:08:52] Added “wp-config.php” to backup file list
[19-Oct-2016 04:08:52] 401 folders to backup.
[19-Oct-2016 04:08:53] 1. Trying to generate a file with installed plugin names …
[19-Oct-2016 04:08:53] Added plugin list file “Best-CSS-Award.pluginlist.2016-10-19.txt” with 2.09 kB to backup file list.
[19-Oct-2016 04:08:53] 1. Trying to generate a manifest file …
[19-Oct-2016 04:08:53] Added manifest.json file with 5.40 kB to backup file list.
[19-Oct-2016 04:08:53] 1. Trying to create backup archive …
[19-Oct-2016 04:08:53] Compressing files as TarGz. Please be patient, this may take a moment.
[19-Oct-2016 04:12:07] Backup archive created.
[19-Oct-2016 04:12:07] Archive size is 100.78 MB.
[19-Oct-2016 04:12:07] 4021 Files with 133.27 MB in Archive.
[19-Oct-2016 04:12:07] 1. Try to send backup file to Dropbox …
[19-Oct-2016 04:12:08] Authenticated with Dropbox of user: Best CSS Award
[19-Oct-2016 04:12:08] Uploading to Dropbox …
[19-Oct-2016 04:12:31] ERROR: Dropbox API: (7) couldn’t connect to host
[19-Oct-2016 04:12:31] 2. Try to send backup file to Dropbox …
[19-Oct-2016 04:12:32] Authenticated with Dropbox of user: Best CSS Award
[19-Oct-2016 04:12:32] Uploading to Dropbox …
[19-Oct-2016 04:12:33] ERROR: Dropbox API: (7) couldn’t connect to host
[19-Oct-2016 04:12:33] 3. Try to send backup file to Dropbox …
[19-Oct-2016 04:12:34] Authenticated with Dropbox of user: Best CSS Award
[19-Oct-2016 04:12:34] Uploading to Dropbox …
[19-Oct-2016 04:12:35] ERROR: Dropbox API: (7) couldn’t connect to host
[19-Oct-2016 04:12:36] 4. Try to send backup file to Dropbox …
[19-Oct-2016 04:12:38] Authenticated with Dropbox of user: Best CSS Award
[19-Oct-2016 04:12:38] Uploading to Dropbox …
[19-Oct-2016 04:12:49] ERROR: Dropbox API: (7) couldn’t connect to host
[19-Oct-2016 04:12:50] 5. Try to send backup file to Dropbox …
[19-Oct-2016 04:12:51] Authenticated with Dropbox of user: Best CSS Award
[19-Oct-2016 04:12:51] Uploading to Dropbox …
[19-Oct-2016 04:12:52] ERROR: Dropbox API: (7) couldn’t connect to host
[19-Oct-2016 04:12:52] ERROR: Step aborted: too many attempts!
[19-Oct-2016 04:12:52] ERROR: Job has ended with errors in 301 seconds. You must resolve the errors for correct execution.

Christina Fuchs
(@vanvox)

9 years, 6 months ago

You could try to delete the Dropbox authentication and reauthenticate, see http://docs.backwpup.com/article/154-backup-wordpress-to-dropbox

If it does not work, please contact your hoster. And sometimes this is just a temporary problem.

Regards
Christina

psitsolution
(@psitsolution)

9 years, 6 months ago

yes, I have already tried everything. thank you

Viewing 14 replies - 1 through 14 (of 14 total)

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