@eword1 – I would suspect something within the theme’s styles is crossing over into the administration side of your site which is then in turn causing these issues … have you brought this to the attention of the theme author?
As a quick test, you can temporarily switch to a default WordPress Twenty series theme to see if the same issues persists.
Thanks!
– Cais.
Thread Starter
EWord1
(@eword1)
Hi: thank you for your reply. Yes, I did switch over to one of the default WordPress themes and the problems do not occur. I understand that NEXTGEN has conflicts with some themes. I have concurrently brought this to the theme developers (awaiting reply) but as I’m sure you might understand it is doubtful to hear that the theme developer will provide a fix on their side for a plugin conflict.
So I am between a rock and a hard place here. I need your help please. I have hundreds of pictures committed to NEXTGEN. I need a solve for this or a method to a solve.
Thank you for your help.
Erik
@eword1 – Themes are about presentation, if the theme has over-stepped its bounds (as noted by changing to a default WordPress Twenty series theme) then the author should be reviewing why that is the case.
Although more complicated than it needs to be, your alternative is to create custom CSS to over-ride the theme’s conflicting CSS in the administration panels.
We’re happy to work with any theme authors that need assistance sorting these types of issues out as well, please let the author know they are free to contact us directly if needed.
Thanks!
– Cais.
Thread Starter
EWord1
(@eword1)
As I feared, I am in the middle of a theme developer who says its the plugin’s fault and the plugin developer who says it’s the theme’s fault. Result: no one will help me solve this issue. We are all supposed to be on the same team and both plugin and theme are third party to the WordPress core. Should we not be focused on solving instead of defending positions?
If neither developer is willing to help, what can I do? Get rid of the theme? Get rid of NEXTGEN? I am committed to both.
Can you tell me how to find the css or jquery snippet(s) that may be causing this? How do I debug and move ahead without error?
Thank you,
Erik
@eword1 – It is unfortunate the theme author will not help with presentation issues on your site when their theme is active. Is the theme publicly available, or did you have to buy it from the author?
As to “debugging”, try using your browser’s developer tools to locate the elements that need to be addressed. As I said, we’re happy to help you get this sorted out but it will still most likely be theme related in the changes you will need to make.
Thanks!
– Cais.
Thread Starter
EWord1
(@eword1)
The developer, without any effort to check this out and even considering the fact that I told them that when I deactivated their theme and activated one of WordPress default themes and the problem went away has refused to help saying it is a third party plugin issue and they will not help.
The theme is flycase by Brutal Designs. It is found in themeforest. Yes, I purchased this theme.
I need your help please. I have tried to find this issue using firebug and cannot find it. I have all the theme files and can make my site and its admin available to you if you would be so kind as to help.
Thank you,
Erik
@eword1 – Providing support for third-party themes is really outside the scope of our support but if you wish to send us a Bug Report (http://nextgen-gallery.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site. We may be able to give you some suggestions to consider.
Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible.
Thanks!
– Cais.
Thread Starter
EWord1
(@eword1)
I don’t know what to do at this point. I may just have to get rid of nextGEN as I cannot seem to get a solution and I cannot in good conscience have a website running with obvious page errors.
Per the commonly accepted method of testing WordPress plugin conflicts, nexGEN breaks my theme: turn off nextGEN and the error stops-plain and simple. The theme develop says its nextGEN, nextGEN says its the theme-going around in circles.
– I have posted here-no solve.
– per Cais from nexGEN I have posted on their blug report link-no solve.
– I have received an email from Cais saying he doesn’t quite remember this conversation. I’ve provided the link back here and offered to provide access to my site and the theme files- no reply.
Does anyone have experience with this issue and a solve?
Thank you,
@eword1 – There are no unanswered Bug Report emails as of this writing and I cannot find any reference to this topic in our records at the moment … please re-send our reply and we will continue to look into this.
… and as noted by yourself, you have seen when a default WordPress Twenty series theme is used the issue goes away. This is why we are looking at the theme as being at the root of the problem.
Thanks!
– Cais.
Thread Starter
EWord1
(@eword1)
The bottom line here is that there is an issue. I have asked for help and not received it. In testing this issue, I have run the flycase theme without nextGEN and there is no problem. That is a plugin conflict. Everyone in the WordPress community would agree with that.
With respect, I have told you this issue a number of times. I have outlined the problem here. I have submitted a bug report. I have sent email directly to you. You have said you would help but thus far, you haven’t. That is the bottom line isn’t it?
I cant go on reminding you of things I’ve sent. What this requires is a look at the site, the plugin, the code. Anything less doesn’t resolve this and wastes everyone’s time. It just goes around in a circle.
I appreciate how you speak but I also simply need the help.
Salut!
Erik
@eword1 – I agree there is a conflict between the theme and our plugin, but also to note that the issue is not present with other themes. This would point to the theme more than the plugin, if it was a plugin issue in general it would happen with many themes not just one that uses the constructs you current theme does.
– Cais.
Thread Starter
EWord1
(@eword1)
It is known that nextGEN does have conflicts with some themes. Regardless, you said you were going to help. Are you going to help or just dance?
Thank you,
Erik
@eword1 – If your theme author is refusing to help we will try to offer some suggestions but we need more information which is why we asked for you to send a Bug Report … and, again, we do not have any unanswered Bug Reports related to this issue that I am aware of.
Thanks!
– Cais.
PS: Feel free to send a new report if that would be easier for you.
Thread Starter
EWord1
(@eword1)
This is your reply to the completed bug report I sent you (Feb 9.) “Erik –
“I recall the conversation but without the direct link to the forum topic I may not be able to find it.
That being the case, can you refresh my memory, did the theme author refuse to help you with this? I believe that is the case. If so, we will need a copy of the theme to review its code but given this only appears to happen when the theme is active we will only be reviewing the code as a courtesy to you our user. It will still most likely fall to the theme author to make the necessary corrections to their code so this does not continue to happen.”
I replied to the email with the link to this forum along with an offer to provide the WP login and the theme files. I did not received a reply from you.
Regrettably, this is a circular conversation with no actual help or resolution. I have explained in complete detail what the issue is several times and I have completed your bug report.
Whether a theme or plugin issue, without the developers actually looking at the issue, there really is not hope for a solve with either. It appears either or both have a code error/conflict with the WordPress core code.
What I am going to do now is continue to work on this problem and test other gallery plugins for function and conflict and go from there.
I suggest it is not good humanity or business practice to tell people you will help them and not to do so. It is a waste of time and hope and ultimately results in people leaving.
-Erik
@eword1 – Thanks for the follow-up … have you supplied us with a current copy of the theme for us to try to help you with?
– Cais.
