Having an issue when restoring

  • Resolved jakefirms

    (@jakefirms)


    10 years, 4 months ago

    Hello guys,
    I am having an issue. I recently got my hosting on godaddy permanently suspended (copyright infringement issue), without having any kind of backups (such as CPanel backup, or export function from WordPress). However, and thank God, I installed UpdraftPlus plugin on my wordpress and I have some backups from 7th of January 2016 (Database, Plugins, Themes, Uploads). I emailed Godaddy to let me at least download a backup for my website, but have been over 48 hours, with no reply. I am losing organic ranking every hour passes. Anyways, I tried to test and backups on a free hosting (ones that does not require you to link your domain, and instead use a subdomain). When I install WordPress and UpdraftPlus on that subdomain, and tried to restore my site, before restoration, it shows me the warning “This backup is from a different site. This is not a restoration, but a migration. You need the Migrator add-on in order to make this work”. Ignoring that warning, and going ahead with restoration, the site does not restore properly, and also show the page that says that “This account has been suspended”. What could the reason be? Please note that the domain name is still hooked to the suspended hosting account. Any ideas or suggestions? I don’t want to get another hosting service yet, just in case Godaddy decides to let me temporarily access my account again to make a copy of my backup from CPanel. Any ideas or suggestions?

    P.S 2: The suspended hosting was running WordPress 4.3.1, and the new one on the free hosting is the latest version, if that matters in any way.

    Here’s some screenshots:
    original website (before it was suspended) : http://imgur.com/i5ZVnw9
    a test restoration on a subdomain (free hosting): http://imgur.com/n8tF5mE
    UpDraftplus screenshot when trying to restore: http://imgur.com/3hxRqDx

    https://wordpress.org/plugins/updraftplus/

Viewing 1 replies (of 1 total)
  • Plugin Contributor DNutbourne

    (@dnutbourne)

    10 years, 4 months ago

    Hi,

    WordPress sites have the URL that they were installed on stored in the database. If a WordPress site is moved to a new URL, but the database is not changed, WordPress will redirect to the original URL.

    You will need to manually update the database (instructions can be found with a quick Google search), or purchase the UpdraftPlus Migrator add-on (which will allow you to automatically update the URL at the time of migration.

Viewing 1 replies (of 1 total)

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