Unable To Get In Admin

  • Resolved elidel60

    (@elidel60)


    10 years, 4 months ago

    My entire computer crashed and Geek Squad had to reset it to the factory install mode.

    I am unable to get in my admin area on about ten wordpress sites. I’ve tried all of my passwords to no avail almost twenty times to figure this out.

    I can’t seem to be able to solve this one. Geek Squad cannot help me with this problem as the only thing they troubleshoot is my computer hardware.

    I can’t even change my passwords ’cause you gotta be inside the admin area!

    Is there help for my sites? 🙁

    I truly appreciate your help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    10 years, 4 months ago

    There are other ways to change your password: http://codex.wordpress.org/Resetting_Your_Password

    What do you mean by Geek Squad?

    Thread Starter elidel60

    (@elidel60)

    10 years, 4 months ago

    Geek Squad is the troubleshooter for any electronic device(s) that you purchase through Best Buy. There’s a yearly fee of about $100+ that includes many methods of help.

    They usually do remote access to fix an issue even if you call them 20 times a day. Or — an agent can come to your home to see if his/her tools will fix the problem. Or — you can take your device to them easily since they’re right in the back of Best Buy.

    As long as I’m under the yearly contract, I get all services for free (like when they had to do a factory refresh).

    __________________

    I’m going to go to your suggested site and see what I can do. I’d like to say THANK YOU Andrew for your helpful response. I’ll come back to let you know that it helped.

    Thread Starter elidel60

    (@elidel60)

    10 years, 4 months ago

    Thank you Andrew. Although I wasn’t able to follow the instructions on the suggested site — it’ll be good information for the next person who’s in my predicament (and a bit techy).

    I finally called HostGator to see if they could help out since they host my domains and they did just that!

    So Andrew — I wish you a blessed and prosperous and peaceful and loving new year!

    You’re the best!

Viewing 3 replies - 1 through 3 (of 3 total)

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