• Resolved jwongaiasf

    (@jwongaiasf)


    My site: http://www.archandcity.org
    ————————
    Error message:
    Not Found
    The requested URL / was not found on this server.
    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
    ——————

    This website was set up by someone who worked here before me, and I’m unsure what to do now that the website is down/hacked/compromised.

    I get the error message 404 when I type in the website into a browser, and i also cannot get into the website/wp-login.

    This has not happened before. I cannot get into the dashboard to update changes.

    Help please!

Viewing 5 replies - 1 through 5 (of 5 total)
  • This is COULD BE just due to a corrupted plugin in you root folder. It can be easily fixed through the file manager in the control panel of your HOSTING website. I use hostgator for example, so mine is called CPanel. All hosting provider have that. So after entering you CPanel, scroll down and click on “File manager”. It will then prompt you to enter what you would like to access to, make sure you choose to access the “root files”. You will be then redirected to a window that looks very much like file explorer in windows. You can see all your website data stored in various folders. All you need to do is to find the corrupted plugin and delete it. To do that, I recommend you to create a new folder and name it whatever you want, then cut and paste all the plugins in the plugin folder into that new one. Then go to your website, you should be able to open it now and the 404 error should have gone away. If that is the case, then start copying the plugins back one by one until you catch the culprit.

    Thread Starter jwongaiasf

    (@jwongaiasf)

    Thanks for the advice. I have no idea where to find those files. I’m getting confused where everything is in the mySQL / dream host / wordpress? I still cannot log into the wordpress dashboard.

    There are in a folder called “plugins” which you can find in your website root files. You can find the link to your control panel together with your user name and password in the mail your hosting service sent you when you registered your domain.

    Moderator Ipstenu (Mika Epstein)

    (@ipstenu)

    🏳️‍🌈 Advisor and Activist

    *putting on my other hat* Please open a ticket with DreamHost – You were sent an email about why your site is currently down, and we’re waiting on your reply 🙂

    Thread Starter jwongaiasf

    (@jwongaiasf)

    Yes– finally found these emails, worked with our IT consultants, and all cleared up now. I’m rebuilding the website now! Thanks for everyone’s help!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘404 Error, Website not found– Hacked’ is closed to new replies.