WordPress is both supported and developed by volunteers, so there is no direct support system, just us who get to these things when we can. Sorry for the trouble.
Remain calm and carefully follow this guide. When you’re done, you may want to implement some (if not all) of the recommended security measures.
If you need to hire someone immediately, please try http://jobs.wordpress.net/ or http://directory.codepoet.com/ and do not accept any hire or direct access offers posted to these forums, or go direct to a firm that specializes in this, like https://vaultpress.com/ or https://sucuri.net/
Thanks James-appeciated your time.
But It does beg the question…….
If millions of people use wordpress, and the only have a volunteer support system and it is easily hacked -what’s the point?
My free websites don’t get hacked. And they come with support.
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
It does sound like open source isn’t the way to go for you.
I wouldn’t say that WordPress is easily hacked, especially if you implement some of the recommended security measures.
Of those, the most important are using a strong password, applying security updates when they’re released, and not choosing a hosting provider that’s known for lousy server security. If you don’t do those, you’ll be hacked no matter what you use.
That second point is more critical than most people think. It’s like anti-virus software. Everyone on Windows has it, but if you don’t apply software and virus definition updates as they’re released, you’re going to get a virus anyway.
I’ve used WordPress on several sites for over 11 years, I’ve always stood by those three points (strong passwords, security updates, good hosting), and I’ve never been hacked. On the other hand, I’ve been paid to clean up quite a few hacked sites, and they’ve always had either passwords similar to “password,” been out of date, or on hosting providers I wouldn’t wish on my own worst enemies.
What you use for your site is entirely up to you, but if you don’t follow principles of good security, you will be hacked, no matter what you use.
My website is always updated, and I change passwords every 3 months. I don’t have windows. I’ve been hacked 12 times.I have bullet proof security, updraf, wordfence, back up and restore and alike. Today I installed sucuri. We’ll see. What I shouldn’t be expected to do is write HTML or know where the hackers have hacked. I still believe in a good support system when you get a website.
I change passwords every 3 months
Make sure it’s a strong password every time. Weak passwords (those composed of one or two dictionary words) can be solved in a matter of minutes now, so changing every 3 months won’t do any good.
I don’t have windows.
What you use on your computer doesn’t have much to do with the security of your site.
I’ve been hacked 12 times.
At that rate, I’d have to suspect that either you’re on a host with terrible server security, or that the malware was never cleaned up after the first hack. Finding and cleaning the symptom of the hack is easy, but if the malware isn’t removed, it’s just an open door no matter what you do.
What I shouldn’t be expected to do is write HTML or know where the hackers have hacked. I still believe in a good support system when you get a website.
There are pay services which will help you clean hacks, but if you’re looking for free volunteers to do that for you, then I’m afraid WordPress isn’t for you.
