Connection time out when trying to enter

  • Resolved Anonymous User 9312037

    (@anonymized-9312037)


    10 years, 7 months ago

    Hi there, and thanks for a good plugin

    For some reason I have become unable to enter the “Assistant” tab. I get a server timeout

    “Gateway Time-out

    The gateway did not receive a timely response from the upstream server or application.”

    The att. tags and categories work fine though. I am working with thousands of images, perhaps is a factor? Tried deactivating and activating again. Didn’t try a reinstall, cause would hate to lose my tags and categories.

    I would love any help in pinning down the problem and solution to this.

    Thank you
    Emil

    https://wordpress.org/plugins/media-library-assistant/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author David Lingren

    (@dglingren)

    10 years, 7 months ago

    Thanks for the positive feedback and for your report.

    The first thing I would suggest is to disable the “where-used” reporting options. They can be database intensive and unless you need the information you won’t miss them.

    Go to the Settings/Media Library Assistant General tab and scroll down to the “Where-used database access tuning” section. Set one or all of the four options there to “Disabled”. The two “Gallery in” options are the most intensive; you can try disabling them first.

    You can find more information in this earlier topic:

    “Assistant” page is taking too long to start loading

    If that doesn’t resolve the problem, let me know. I am happy to investigate further and I am always interested in improving the performance of the plugin. I will leave this topic unresolved until I hear back from you. Thanks again for the report and for your interest in the plugin.

    Plugin Author David Lingren

    (@dglingren)

    10 years, 6 months ago

    It has been a month since my last post and I have heard nothing further on this topic. I assume you have found a solution to the problem you reported.

    I am marking this topic resolved, but please update it if there is anything further I can do to help. Thanks for your interest in the plugin.

Viewing 2 replies - 1 through 2 (of 2 total)

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