Plugin Author
PieterC
(@siteoptimo)
Hello sarbel,
What version of this plugin are you using?
It should look like this: http://i.imgur.com/G2bQ1nv.png
Regards,
Koen
SiteOptimo
Thread Starter
sarbel
(@sarbel)
version is 1.4.3 . cant see this column there…
btw – how can you see the “other” data?
Plugin Author
PieterC
(@siteoptimo)
Is the column disabled in “Screen Options”, by any chance?
The contents of the “other” field should be displayed just like any other option.
Regards,
Koen
Thread Starter
sarbel
(@sarbel)
nope. checked that also and it’s not there
can you tell where in DB this info can be found?
Plugin Author
PieterC
(@siteoptimo)
Hi Sarbel,
Did you set the option to save the source on both your user and order? Or is it currently only saved with the user (which would make your issue just default behavior).
https://ps.w.org/woocommerce-hear-about-us/assets/screenshot-1.png
If this is not the problem, could you list your plugins you’re using with version numbers and WP version? Or do you have a staging account online that we could temporarily access?
We need to be able to duplicate this issue to fix it.
Regards,
Pieter
Thread Starter
sarbel
(@sarbel)
yes selected both option. btw for users it shows up alright.
I can send you screenshot with plugins list to your email if you tell me what it is.
sry cant give you access as this site is in production.
Plugin Author
PieterC
(@siteoptimo)
Please send it, along with a screenshot of your order list (and “Screen Options” folded open) to team@siteoptimo.com.
Thanks,
Koen
Plugin Author
PieterC
(@siteoptimo)
Thanks for your screenshots. Please tell me, do you see this on the order detail?
Thread Starter
sarbel
(@sarbel)
yes
is this yours?
actually I thought this was part of the custom checkout field I configured thru the “woocommerce checkout field editor” plugin…
Plugin Author
PieterC
(@siteoptimo)
Hi Sarbel,
Yes, this is something from our plugin (luckily). But it doens’t explain why you can’t see the column in the order overview. Do you have a staging locally where you can turn off other plugins (ie the Custom checkout fields plugin) except for WooCommerce?
Pieter
Thread Starter
sarbel
(@sarbel)
good to know 🙂
for now i prefer to keep all as is for now as site is generating revenues.
so now in every new order I will see the new values in this place?
Plugin Author
PieterC
(@siteoptimo)
Hi Simon,
Yes, the values should always be visible in the orders themselves.
I’ll close this topic as resolved, if you find the blocking plugin we’re always happy to take another look at it. 🙂
Regards,
Pieter
Thread Starter
sarbel
(@sarbel)
ok just checked with a new order and value is indeed showing.
I was also able to see the source in the store export report.
great job & thanks!
Plugin Author
PieterC
(@siteoptimo)
Always welcome. For more questions, don’t hesitate to ask here or trough mail. We can’t promise that we’re always as fast in our support, but you can try. 🙂
If you’d have a few spare minutes, we also like to see what you think about our plugin in a review:
https://wordpress.org/support/view/plugin-reviews/woocommerce-hear-about-us#postform
Also, if you have ideas that can make this small plugin better, let us know. We always listen to our users.
