The Old Blank Admin Login Page Problem

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator James Huff

    (@macmanx)

    10 years, 10 months ago

    A blank page means PHP itself is crashing, so you have to find out what’s causing it to crash first.

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter Joolsd

    (@joolsd)

    10 years, 10 months ago

    Hi James
    so I deactivated all the plugins and themes. I can now access my admin dashboard. Thanks a lot for the advice.

    The Admin dashboard does not seem to be connected as WordPress News is not loading also when I click on themes or plugins both pages are just blank white.

    My main site has the same problems as my admin dashboard.
    My secondary site seems to be fine and I can access everything.

    So the next step is reactivating plugins and themes to see which of them are causing problems. Would it be easier to delete and reinstall the plugins and themes I need?

    Thanks for your help

    Julian

    Moderator James Huff

    (@macmanx)

    10 years, 10 months ago

    Both methods will accomplish the same results, either deleting them or deactivating them, so just do whichever you’re most comfortable with. 🙂

    Thread Starter Joolsd

    (@joolsd)

    10 years, 9 months ago

    Hi,

    I ended up backing up all my work and deleting because I just could not fix the problem. So I now have a clean install and guess what the same problems persist?
    I have no idea whats going on but I am still getting blank pages when I go to plugins or themes. Plus the WordPress News is still not loading which makes me thing that it isn’t connecting to the host.

    Any advice?

    Much appreciated & thanks

    Moderator James Huff

    (@macmanx)

    10 years, 9 months ago

    Ok, a blank screen means PHP is crashing, and there should be a more detailed error in your server error log. If you have access to your server error log, generate the blank screen again (by visiting plugins and themes), note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

Viewing 5 replies - 1 through 5 (of 5 total)

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