HI Yael,
Thanks for your message.
I haven’t experienced any of that in my recent testing but it’s possible that a recent update to WordPress has caused some issues that i’ve missed. I know they’ve done a bit of work to notifications for users/password changes etc lately.
Can you confirm that you’re using the latest version of WordPress and the latest version of BNFW?
Can you also test again with all plugins disabled except for BNFW and try with the Twenty Fifteen theme and let me know how you get on?
Thanks,
Jack
Hi Jack,
Thanks for getting back to me so quickly. I am running WP 4.3.1 and latest version of BNFW.
I deactivated all plugins except:
Better Notifications
Import Users from CSV
Paid Membership Pro
PMPro Import Users from CSV
All our members are imported, which is why I wanted to try with only these plugins active. I tried with only these plugins and Twenty Fifteen and still receive the default New User email and the Better Notifications New User email.
So I then tried with only Better Notifications and Import Users from CSV plugin and still receive the default plus the custom email from Better Notifications.
So I deactivated Import Users from CSV plugin and manually added a new user…. and received only the Better Notifications email.
Which means the issue is related to Import Users from CSV, but since all our members are imported, we’ve got to have that plugin 🙂
So looks like we will manage right now with new members receiving both custom and default new user email.
Thanks! Yael
Hi Yael,
Thanks for the extra information.
Looking at the ‘Import Users from CSV’ plugin, it seems that it’s quite old and is most likely hooking into areas of WordPress that have since received some updates.
You can always try contacting the author of the plugin to see if they\re consider updating theirs to work with the latest versions of WordPress with a view to fix any compatibility issues with BNFW but this isn’t always successful if the author no longer supports the plugin.
Hope this helps and I hope you enjoy using BNFW.
Thanks,
Jack
Hello Yael,
I have exactly the same problem with the same configuration :
Better Notifications
Import Users from CSV
Paid Membership Pro
PMPro Import Users from CSV
Do you have a solution to this problem ?
Thanks for your reply
Regards
Ludovic
Hi Ludovic,
It seems to be a problem with the Import Users from CSV plugin.
I would recommend submitting a support ticket to the plugin author and seeing if you are able to get them to take a look at it from their end.
Hope this helps.
Thanks,
Jack
Hi,
Thanks for your reply.
the problem is this plugin is not updated.
I tested other plugins before yours.
I saw Yael Reinhardt-Matsliah had the same problem and made the same way with another plugins.
She writed the post 2 days before mine. 🙂
Perhaps she has a solution.
Thanks
Regards
Ludovic
Ah, that’s probably why it’s not working – WordPress has made a lot of updates to the new user registration code in the past few releases. It’s probably this which is conflicting. I know that BNFW is up to date so there’s not a lot I can do really, i’m afraid.
Good luck with whatever you find.
Jack
