Not connected and not sending

  • Resolved Richard B

    (@richard-b)


    10 years, 7 months ago

    Im now getting the ‘Not connected’ problem too, and my forms have all become un-submittable. I was hoping upgrading to the latest plugin version would help but it does not. Neither does creating a new API code.

    All my forms worked fine until a couple of days ago, could there have been some changes at Mailchimp which have stopped the plugin working?

    https://wordpress.org/plugins/mailchimp-for-wp/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Harish Chouhan

    (@hchouhan)

    10 years, 7 months ago

    Hello Richard,

    Sorry to hear about the issues you are facing. As far as MailChimp is concerned I don’t think they have done anything that could have caused this. Can you please tell me if whether in “MailChimp for WP” in WordPress backend, you can see details of your list and if there is “connected” status next to the MailChimp API key field?

    Thread Starter Richard B

    (@richard-b)

    10 years, 7 months ago

    Hi Harish

    Thank you, the plugin can see my lists, however there is a ‘not connected’ notice displaying next to the API key

    Plugin Author Danny van Kooten

    (@dvankooten)

    10 years, 7 months ago

    Hi Richard,

    Thanks for the clarification! Are you sure your forms are not working? Since if the plugin can see your lists, it usually means it’s still connected to MailChimp.

    We’re thinking we might have introduced an issue related to our “connected” indicator, where it shows “not connected” when it is actually connected. Can you confirm this please?

    Thread Starter Richard B

    (@richard-b)

    10 years, 7 months ago

    Hi Danny

    Can confirm that my forms are not working anymore

    Rich

    Plugin Author Danny van Kooten

    (@dvankooten)

    10 years, 7 months ago

    Hey Rich,

    Ok, thanks. Got a link so I can take a closer look? Are you getting an error message of any kind?

    Thread Starter Richard B

    (@richard-b)

    10 years, 7 months ago

    Hi Danny
    Can you send me your email address for the link (clients site)
    Thanks!

    Plugin Author Danny van Kooten

    (@dvankooten)

    10 years, 7 months ago

    Sure thing, you can use this form here. Please include a link to this topic for reference. 🙂

    Thread Starter Richard B

    (@richard-b)

    10 years, 7 months ago

    Form sent, let me know

Viewing 8 replies - 1 through 8 (of 8 total)

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