Scan Terminated with Error [502]

  • Resolved Smw0168

    (@smw0168)


    10 years, 8 months ago

    I have been trying to scan and have repeatedly encountered the following error:

    [Aug 30 08:29:00] Scan terminated with error: We received an error response when trying to contact the Wordfence scanning servers. The HTTP status code was [502]

    My live traffic is also showing all “unknown locations” – not sure if it’s related to the above.

    https://wordpress.org/plugins/wordfence/

Viewing 3 replies - 1 through 3 (of 3 total)
  • WFBrian

    (@wfbrian)

    10 years, 8 months ago

    Hi,

    Have you been able to run a successful scan in the past or is this a new install?

    Try running a connectivity test and see if it passes.

    http://docs.wordfence.com/en/Wordfence_options?utm_source=plugin&utm_medium=pluginUI&utm_campaign=docsIcon#Click_to_test_connectivity_to_the_Wordfence_API_servers

    Thanks!
    -Brian

    Thread Starter Smw0168

    (@smw0168)

    10 years, 8 months ago

    I don’t know what changed, but I was able to complete a successful scan just now. Here’s the info requested above incase it may help anyone else:

    I had a little trouble completing scans in the beginning as they would stall part way through. I browsed forums and followed some tips and tweaked numbers and that combined with unchecking a few scan options (like comments) and have had success with scans completing with only the occasional hangup. The issue mentioned above has never happened before.

    I ran a connectivity test and all passed:
    DNS lookup for noc1.wordfence.com returns: 69.46.36.8

    STARTING CURL http CONNECTION TEST….
    Curl connectivity test passed.

    STARTING CURL https CONNECTION TEST….
    Curl connectivity test passed.

    Starting wp_remote_post() test
    wp_remote_post() test to noc1.wordfence.com passed!

    Starting wp_remote_post() test
    wp_remote_post() test to noc1.wordfence.com passed!

    WFBrian

    (@wfbrian)

    10 years, 8 months ago

    Just got word there has been an outage issue at the data center that has been intermittently affecting us. It should be resolved now. Let us know if you are still seeing any errors.

    Thanks and sorry for the inconvenience.

    -Brian

Viewing 3 replies - 1 through 3 (of 3 total)

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