Below is an email I sent you guys directly this early afternoon and sent the same content in your website contact form. I will email again with an admin login so you can fix this problem that is becoming very urgent with customers becoming impatient.
To support@web-dorado.com
Form Maker – Captcha Image doesn’t show and Re-captcha doesn’t work properly
8/30/2015 1:27 PM PT
Hello Webdorado support team,
I decided I would like to go with the google recaptcha feature because it’s more
secure and would rather spend the time fixing the problem with that over
spending time figure out how to get the captcha image back.
I have form maker pro version for 2 years where I apparently I didn’t need to
register to your site to get because I have exhausted all possible emails and
there is none registered to your WebDorado site. However, form maker pro is
installed on my website http://www.mainframe.expert. I can’t install the new updates
because I don’t have a login to webdorado.
I have added the re-captcha public and private key that I generated from the
google recaptcha site https://www.google.com/recaptcha/intro/index.html and
added it to all my forms.
The Re-captcha works like it is supposed to where you click on the box and it
gives you images to match (e.g. select all images that are icecream, etc.).
Then, if you match the images correctly it gives you the checkmark that you are
not a bot.
Then, the problem comes in when I click submit (all fields are filled on the
form). I get a “message from webpage” and it says “error, incorrect security
code” then goes back to the form after I click ok and the form doesn’t submit
unless I pass that security code that clearly was correct when matching the
correct images.
I really love this plugin when it works and will be useful when it does, but am
getting very impatient with the issues on this plugin such as the image suddenly
not displaying on captcha, then recaptcha having issues with not passing humans
who matches the correct images.
It’s also frustrating that you don’t have a phone support line or at least
support chat for all of your products. I am losing money because people can’t
fill out these forms and I am not willing to let bots access my website. I’m a
little nervous for the future of this plugin on my website if it does something
like captcha image disappearing randomly and I have a big deal on the line
without your support instantly. I and many others would feel much more
comfortable having a long-term investment with your plugin if you have instant
support on your products especially with problems like this that shouldn’t
occur. I feel with me investing into your pro version, I should receive support
well within 24 hours.
I am just trying to tell you this to help you out as I’ve seen many reviews
online saying the same thing about your support process. I am going to stick
with your plugin, but if something like this happens again and I am dead in the
water losing sales because your plugin doesn’t work correctly, I will have to
withdraw regardless of its great features and continue business elsewhere.
I hope you can get in contact with me soon.
Best Regards,
Travis
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