Internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.
If that does not resolve the issue, try switching to the Twenty Fourteen theme to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.
If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via FTP or SFTP and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your FTP or SFTP client to view invisible files.
If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.
Hi James,
I have access to nothing! This website seems to be hosted directly on WP. How can I access FTP or SFTP of a WP hosted site?
The strange thing is that I deactivated the plug in. So I don’t know why it would still affect the site. It was not deleted unfortunately.
This is all I have so far:
—————————————–
This is the message I get under “NET” with Firebug
GET reneemckenna.com 500 Internal Server Erro reneemckenna.com 0 B 96.127.180.186:80 431ms
Connection close
Content-Length 0
Content-Type text/html
Date Wed, 19 Aug 2015 16:52:29 GMT
Server Apache
Strict-Transport-Security max-age=63072000; includeSubDomains
X-Frame-Options SAMEORIGIN
X-Powered-By PHP/5.2.17
x-content-type-options nosniff
view source Accept
text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Encoding gzip, deflate
Accept-Language en-US,en;q=0.5
Cache-Control max-age=0
Connection keep-alive
DNT 1
Host reneemckenna.com
User-Agent
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:40.0) Gecko/20100101 Firefox/40.0
—————–
Her email is hosted on this place.
Your connection to this server has been blocked in this server’s firewall.
You need to contact Your Hosting Provider for further information.
Your blocked IP address is 67.188.107.48
This server’s hostname is server17.websitehostserver.net
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And when I try to log in directly to the the IP address her pwds don’t work.
And the login in message says “The server says RT-NI6”.
It’s not hosted by WordPress. According to http://www.whoishostingthis.com/?q=reneemckenna.com it’s hosted by “Mark Kotov,” though I’ve never heard the name before.
Whomever you pay monthly or annually for hosting, that’s who you need to talk to about FTP access and server error logs.
bless you thanks James. I’ll ask the client!
So the client found this host guy and all is well. Thanks so much for your help, very kind of you.
