It’s not just me who has found this problem – it was reported by some of my client’s clients who could not get in touch with them.
As I said, the problem only seems to be with Android devices while sending attached file(s).
Here is the page in question:
https://weareccfm.com/contact/
RE: When I click ‘send’, I just get the spinny timer thing, which seems to remain there forever
The spinning arrow is a common symptom of a JavaScript conflict with either your current WordPress theme or one of the other plugins you are using. It can also be caused by a server-side warning or error. See Contact Form 7 Email Issues – there is a link there that covers JavaScript Conflicts.
OK – I disabled all plugins except Contact Form 7, and set the theme to Twenty Fifteen, but the problem got worse – I could not send messages with large attachments from PC, Mac nor Android! (I didn’t test iOS).
so I deleted the [file] tags completely, and created new ones, and it seems to have fixed the problem! I am now going to switch on all the plugins, to see if the situation remains happy.
Nope – the problem is back. It seems random and temperamental. It seems that I can now send large files OK on Android, but not on my Windows 7 PC!
I’m currently doing a test where I have all plugins OFF except Contact Form 7, Really Simple CAPTCHA and WP Maintenance Mode. And I’m on the Twenty Fifteen theme. Everything is up to date.
I’m trying to send one 7MB picture (a .jpg) and I have the file types set to include jpg and the size limit set to 12mb. But the spinny arrows just keep on spinning. I can send smaller files (eg. 2MB) ok.
If I look at my Network Connection Status, I can see the ‘Sent’ traffic increasing. I’ve just attached a 7MB file, and hit Send, and the Network Connection Status Window steadily increased by about 7MB. It then slowed right down, indicating that the transfer is complete. But the spinny thing on the Contact Form remains.
Any thoughts? I’ve spent all day (unpaid) on this, and I’m getting rather frustrated to say the least.
An update – nope, big files don’t work no Android, either.
Ugh. And now, I get a ‘file is too large’ error when trying to send a 7MB JPEG, even though I had the limit set to 20000, then increased it to 100000. What is up with this plugin?!!
Well, I give up. I have removed the attach file part completely, because it is just too unreliable. Having pared my site back to the Twenty Fifteen theme, and with NO plugins other than Contact Form 7, Really Simple CAPTCHA and WP Maintenance Mode, I have to conclude that the problem lies within the Contact Form 7 coding.
My clients will not be happy, but hey ho. Life sucks.
