We have the same problem (streamit.eu/contact), depending on the browser used (Chrome under Win7 works, FF and IE under Win7 do not, FF under iOS does not).
We simply have checked the box ‘Use CAPTCHA?’, no special plugin for the captcha.
A solution would be appreciated.
The captcha is built into the plugin, no additional plugin needed. If you’re not seeing a captcha when you enable that option, something is breaking the captcha generation process.
Can you each share:
1. A URL where I can see the issue (a form with the captcha enabled).
2. Who your web host is (ideally a link to their site)
3. If you (or your host) are using any caching plugins or a static cache like varnish.
@gerard-hollemans-streamit
Looks like the font is not rendering. Can you verify if freetype is installed and enabled on your server?
In other words, what’s the output of gd_info() on your server say for freetype support?
http://php.net/manual/en/function.gd-info.php
Hi, Thank you Nick. Here is a link to the form with captcha enabled:
http://www.givingtrax.com/test-contact-us-form-salesforce/
I’ve tested standard captcha plug-ins, such as BWS from Best Web Software and they are all rendering. We do have BWS active for our comment pages and admin login.
We host on a cloud server using our own install of wordpress.
We are using the performance plug-in called W3 total-cache by Frederick Townes.
thank you.
Karrie
@ KarrieHungerford: Can you enable WP_DEBUG, view a form with a captcha and send me the output?
http://thoughtrefinery.com/contact/
Hi Nick,
gd_info() gives the following:
array(12) {
[“GD Version”]=>
string(9) “2.1.1-dev”
[“FreeType Support”]=>
bool(true)
[“FreeType Linkage”]=>
string(13) “with freetype”
[“T1Lib Support”]=>
bool(false)
[“GIF Read Support”]=>
bool(true)
[“GIF Create Support”]=>
bool(true)
[“JPEG Support”]=>
bool(true)
[“PNG Support”]=>
bool(true)
[“WBMP Support”]=>
bool(true)
[“XPM Support”]=>
bool(true)
[“XBM Support”]=>
bool(true)
[“JIS-mapped Japanese Font Support”]=>
bool(false)
}
Kind regards,
Gerard
@gerard-hollemans-streamit
Well that looks correct. Something else is going on.
Can you… enable WP_DEBUG:
https://codex.wordpress.org/Debugging_in_WordPress
Then view a form with a captcha and send me the log?
http://thoughtrefinery.com/contact/
Hi Nick,
Just sent you the logs. Your help is much appreciated.
Kind regards,
Gerard
Hi Nick, I am also having the same issue with Captcha not rendering image. Can you assist, I have not seen any further notes on this topic.
99/100 times this is due to your web hosting setup.
Send me WP debug log of a failed captcha render and your hosting info and I may be able to help.
http://thoughtrefinery.com/contact/
Also, new threads for new issues please. The same symptoms don’t always mean the same cause.
