plugin not working at all

Hey there ShakyS,

Usually this should be just a conflict with theme or another plugin but since you already tested for that would you mind contacting us through our contact form https://premium.wpmudev.org/contact/ so we can see if there is anything else we can do for you, using this template:

Subject: “Attn: Bojan”
-link back to this thread for reference
-any other relevant urls

Select “I have a different question” for your topic – this and the subject line ensure that it gets assigned to me 🙂

Best regards,
Bojan

Hey Pigo3934blog,

Well can you please try testing for conflicts first, to do that please using default WordPress theme like Twenty Fifteen and deactivating all other plugins as displayed in the following flowchart to know which theme/plugin is conflicting if any.

http://premium.wpmudev.org/wp-content/uploads/2013/12/Support-Process-Support-Process.png

Please let me know if you find anything.

Best regards,
Bojan