tried to include a new header in the code area
Exactly where and how had you added that snippet?
for example?
I just delete what I added, and that’s it
and now have no access to code area
and no acces to wp-admin area
I did the same thing few days ago.
There is some message when you try to access your website or admin area ?
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Where did you say you added the code?
any message, white page.
I add the code to the code area, especificaly at “featured header content” . Not at the top, bit under where I thought it was ok.
I did save, and nothing happen, and then I delete, and save, and then shut down.
I’m almost sure I delete exactly what I add, and nothing else
I add the code to the code area, especificaly at “featured header content”.
That does not help to know exactly where you added the code. What editor were you using where, and to edit what file?
My wild guess is that you were using a theme feature of some kind and will have to revert to a default WordPress theme and then see what happens.
thanks Leejosepho,
but what happen is that have no acces.. can’t do any change
If you were editing one or more theme files, use cPanel > File Manager or FileZilla or any other such client and an FTP/SFTP connection to go to /wp-content/themes/ and temporarily change the name of the folder for the theme you were editing. For example:
/wp-content/themes/my-theme/ to /wp-content/themes/deactivate-my-theme/
Doing that should cause WordPress to revert to Twenty Fifteen.
If doing that does not help, next try temporarily changing /wp-content/plugins/ to /wp-content/plug-outs/ to deactivate all plugins.
Disclaimer: I am stabbing in the dark a bit here since we still do not know exactly what you had done.
