Timeline won't load, shows shortcode

Viewing 4 replies - 1 through 4 (of 4 total)
  • mjassen (mjjojo)

    (@mjjojo)

    10 years, 8 months ago

    Hi! Thank you for sharing this symptom.

    Is the site using the Agency Pro Theme? (as the link suggests)

    I mean, if you temporarily activate a different theme such as the default Twenty Fifteen theme, then what happens?

    Does the site have any other plugins besides Timeline Express which use shortcodes– if so then how are they behaving?

    Thread Starter mpet29

    (@mpet29)

    10 years, 8 months ago

    Hi — yes, using Agency Pro. When I switch to default, it seems to work. Any idea what the conflict with Agency Pro is?

    mjassen (mjjojo)

    (@mjjojo)

    10 years, 8 months ago

    I don’t know…

    It might be hard for me to get Agency Pro as it’s a commercial theme.

    I think a good next step is try to contact Agency Pro support to ask about the issue.

    What do you think?

    Plugin Author Evan Herman

    (@eherman24)

    10 years, 7 months ago

    Hi,

    I have had a few users report this issue. Most (if not all) of the users are on some sort of premium theme that I cannot get access too. If I can get access to the theme, I’ll be able to replicate things on my end and come up with some sort of solution. Without being able to replicate things on my end, it’s going to be hard to come up with a fix.

    Have you tried running the Timeline plugin on another theme just to test?

    Thanks,
    Evan

Viewing 4 replies - 1 through 4 (of 4 total)

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