Since submitting this our situation has changed a bit. We are now seeing SOME emails being sent but definitely not all. In the past 48 hours we’ve had 8 membership applications and we received 8 emails, but the CP Contact Form logs show one of these was submitted 3 times and we only received one email. Also, the form is supposed to send a confirmation email to the submitter but for 8 forms we see only two confirmation emails having been generated (according to our Postman SMTP email logs). Also, we are being told by our web hosting company that some of the form emails are being blocked from sending by their IronPort spam detection system. If we could see the actual emails being blocked, we could possibly send them to the company and have them whitelisted, but I cannot see where they are logged as emails (rather than as form records).
The info from our hosting company is not relevant. IronPort was blocking some emails prior to us migrating the SMTP function from PHP to Google Apps Gmail but has not blocked any since then.
Is there a way to check/log the verification emails being generated by the form? I cannot see them at all in the CP Contact messages log and I can only see about 1 for each 4-5 membership applications in the Postman SMTP log.
If we could see the actual emails being blocked, we could possibly send them to the company and have them whitelisted, but I cannot see where they are logged as emails
With Postman installed, you can click Tools > Email Log to see the contents of the email that was sent.
I can only see about 1 for each 4-5 membership applications in the Postman SMTP log.
If they’re not in the Postman Email Log, then they weren’t generated by CP Contact Form; or they weren’t sent using the WordPress wp_mail function (there are others way to send mail, but wp_mail is the recommend way for WordPress software).
SO why would some end up in the Postman SMTP log and others not? I have now found the log of emails handled by Google Apps in the console and I can see that some emails which CP Contact Form is saying were send but Postman SMTP is not recording are showing up as having passed through Google’s SMTP server, although there is no guarantee they ever got beyond there.
You can always look in the Sent emails folder of the Google account configured to do the sending.
You’re saying some emails aren’t recorded by Postman? I’ve not heard of that. Could be a bug. Can you send me proof? http://www.codingmonkey.ca/contact/
Like I said, if the plugin does not use wp_mail to send the mail, Postman is not involved in the delivery. You can tell if Postman delivered an email by 1) looking in the Postman Email Log and 2) looking for the Postman SMTP X-header in the delivered email itself.
X-Mailer: Postman SMTP 1.6.23 for WordPress (https://wordpress.org/plugins/postman-smtp/)
Hi Jason,
Thanks for your help. I have found the sent mail log in Google Apps and it does correspond with the sent mail log from Postman SMTP. So that’s good.
What we now believe is happening is that when a membership application form is completed but the corresponding Paypal transaction is not completed, no email is sent either to us or to the visitor.
Is this normal behaviour for the CP Contact Form plugin? Are you providing support for CP Contact Form, or just for Postman SMTP?
For me this is equivalent to people bailing out of shopping carts without completing a purchase and should raise some kind of alert so we can follow up to find out why and hopefully convert them to paid members.
Tony
I can provide Postman SMTP support only. Now that you know the emails are not being blocked you might want to mark this thread as resolved and start a new one, clean.
Hi,
The issue may be the PayPal IPN notifications not being received into the website. I recommend you to check the PayPal IPN History to check if some error is being reported there.
For support about the CP Contact Form with PayPal please post a ticket at http://wordpress.dwbooster.com/support
Thank you!
