Appointments not working on mobile devices

  • gijigogo

    (@gijigogo)


    10 years, 9 months ago

    Hi,

    Love the plugin! SO great!

    We recently started having an issue with the plugin not working on mobile devices. I tested the issue on iPhones (Safari and Chrome) and Androids. Specifically, the calendar shows up on the pages, however I cannot seem to select the time therefore the form to fill in information does not show up. Therefore our clients are not able to book appointments from their mobile devices.

    Everything seems to be working fine on desktop browsers.

    Any help would be much appreciated.

    http://www.lizashtromberg.com/appointments

    https://wordpress.org/plugins/appointments/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Bojan Radonic – WPMU DEV Support

    (@wpmudev-support4)

    10 years, 9 months ago

    Hey there gijigogo,

    Hope you’re well today!

    I’ve checked the site on both desktop and my android and the calendar is not working properly on both versions.

    I’m assuming this is related to plugin/theme conflict so we’ll have to test for conflicts, to do that please try using default WordPress theme like Twenty Fifteen and deactivating all other plugins as displayed in the following flowchart to know which theme/plugin is conflicting if any.

    http://premium.wpmudev.org/wp-content/uploads/2013/12/Support-Process-Support-Process.png

    Please let me know if you find anything.

    Best regards,
    Bojan

    Thread Starter gijigogo

    (@gijigogo)

    10 years, 9 months ago

    Hi Bojan,

    Thanks for the hint. I should have thought of that myself. In any case, narrowed it down to figuring out the culprit. It is a plugin called WP Tiles (http://wp-tiles.com/). I’ve disabled it for now, however, I am not willing to give it up. Any suggestions how I can troubleshoot it?

    Plugin Author Bojan Radonic – WPMU DEV Support

    (@wpmudev-support4)

    10 years, 9 months ago

    Hey again gijigogo,

    I’ve tested WP Tiles plugin on my sandbox site with Appointments and everything worked without any issues, I even added a shortcode in make an appointment page just to make sure.

    My best guess here is that WP Tiles is conflicting with the theme (or possibly another plugin) that you’re using, to confirm this you can try switching to default WP theme and activate only WP Tiles and Appointments. If this is the case you’re either have to contact theme or WP Tiles developers.

    Another possibility is that this is related to specific plugin settings.

    Best regards,
    Bojan

Viewing 3 replies - 1 through 3 (of 3 total)

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