Hello,
If I understand correctly; I believe WooThemes PreOrder is a premium plugin. Unfortunately; we cannot offer any support here for premium plugins; mostly because we do not have access.
I would suggest starting a support ticket with Woo:
https://support.woothemes.com/hc/en-us
Thanks, Josh.
Their support forum is rather barren…the last question was 4 months ago and nobody has answered any questions/posts there. I submitted a ticket but haven’t received a response – and that was a week ago…
Ouch.
Unfortunately, I’m not going to be of much more assistance. Perhaps someone who has access to that addon might see this topic.
I can’t believe Woo is that unresponsive to support tickets. Did I maybe send you the incorrect link?
Josh, you sent me the correct link. Turns out, WooThemes Support Community [forum] is closed.
“The Community is no longer open for new submissions…”
It’s rather frustrating.
I see that now. Weird?!!
I have no idea how the Woo community works. If you legitimately own the addon; then I would be furious and open a support ticket.
If you do not; then you may have to consider purchasing. Maybe you are using an outdated version of the addon?
I just purchased a 5-site license of the Plugin from them 3 days before I submitted the ticket 🙁
Wow… I’m not ever sure how to respond.
Okay, I’ve tagged this topic with “woocommerce”. I am hoping one of their “people” will see this topic soon… and offer some further assistance/clarification.
I’ll also ask my “people” to take a look at this thread… and see if they can offer some assistance/guidance as well.
Hang on for a bit; but keep an eye on this topic.
Thanks so much, Josh. I really appreciate your help!
You’re very welcome.
Okay, I have a little feedback for you:
1)
Updating your WordPress installation to the latest release. This would ensure all code is up-to-date; and also prevents security risks/flaws.
2)
Posting your question on the WordPress WooCommerce section:
https://wordpress.org/support/plugin/woocommerce
As you can see; that section is MUCH more active than the “official” support page. It was suggested your question would get much better exposure over there; as more users who are familiar with the plugin seem to frequent that page.
3)
Turn on wp-debug in your wp-config.php file. Since your site is live; this should only be done temporarily. But turn it on; replicate the issue; see if any warnings or errors are thrown; then turn it off. If any errors are shown, post them here.
Will Brubaker
(@willthewebmechanic)
Automattic Happiness Engineer
Howdy @xlt_clothing
I’m sorry to hear about the trouble you are having with this. I’m not sure this is related to Pre-Orders, but rather to the number of variations you have. There are some good tips for troubleshooting this type of problem here: http://docs.woothemes.com/document/problems-with-large-amounts-of-data-not-saving-variations-rates-etc/ – The most common issue is related to the PHP max_input_vars setting and the number of fields that are trying to be saved at once. You can verify if this is the problem by installing/activating the free WP Max Submit Protect plugin: http://wordpress.org/plugins/wp-max-submit-protect/ – once that is done, try again and if the max_input_vars is the issue, you’ll get a JavaScript popup dialog box alerting you to that. If that is the problem, you may need to contact your host for resolution, i.e. to increase that value.
If that doesn’t help, can you submit a support ticket from your WooThemes account dashboard?
Kind regards,
