What is the error you are getting, and what is your site URL so I can take a look?
The error message that I am getting reads:
Error: There was an error sending your offer, please try again. If this problem persists, please contact us.
It is weird because I receive the offer in the woo commerce section of the admin site, but no email (and I have checked my spam section as well).
In Firebug I can see that when submitting the offer the server is returning a 500 Internal Server error. This typically means some sort of PHP error occurred. Can you check your web server logs to see exactly what error that was?
Are emails working fine for other features on your site?
Our other email features are working on the site, but how exactly do I check my web server logs on wordpress? Sorry I am not very tech savvy, but really appreciate the support!
Depending on how your host is configured you should have PHP logs somewhere on the server. You may need to contact them to get help finding them.
Once you’ve found the PHP error logs we should be able to open that up and find the offers-for-woocommerce pages, and we should see an actual error there.
Was the product you were trying this on a variable product or a simple product? Was it happening on all products of both types?
I think I have the issue solved! Thank you for you time!
Really? Can you let me know what you did so I can see if this other user has the same success?
Hi everyone
can you tell me how to resolve this issue as I’m getting the same error message
thanks
Pete
@petemann, that page seems to be a draft and it’s not allowing me to view it because drafts are not public.
hey.. I’ve published it ages ago
let me do it again
its states it visible to the public and status is public
try any in the following folder
http://kapradirect.co.uk/product-category/make-me-an-offer/
as I’m still getting this error message
‘Error: There was an error sending your offer, please try again. If this problem persists, please contact us.’
It seems that the JSON response is completely blank for some reason, and your server is returning a 500 server error. Can you check your web server PHP error logs to see what the actual error is and post it here?
