Wordfence API error

  • Resolved ekoyuncu

    (@ekoyuncu)


    10 years, 11 months ago

    Hello,

    I have newly installed Wordfence on my website and purchased the premium membership. When I try to enter the API key , I get the following error.

    Wordfence could not get an API key from the Wordfence scanning servers when it activated

    Connectivity test gives the following output :

    Wordfence connectivity tester

    DNS lookup for noc1.wordfence.com returns: noc1.wordfence.com

    STARTING CURL http CONNECTION TEST….
    Curl connectivity test passed.

    STARTING CURL https CONNECTION TEST….
    Curl connectivity test passed.

    Starting wp_remote_post() test
    wp_remote_post() test to noc1.wordfence.com passed!

    Starting wp_remote_post() test
    wp_remote_post() test to noc1.wordfence.com failed! Response was: Problem with the SSL CA cert (path? access rights?)

    Can you please advise how I can solve this problem ?

    https://wordpress.org/plugins/wordfence/

Viewing 4 replies - 1 through 4 (of 4 total)
  • WFBrian

    (@wfbrian)

    10 years, 11 months ago

    Hi,

    Since you are using the Premium version please open a ticket directly through our Premium Support site. Due to forum rules we can only troubleshoot issues with the free version here.

    Here is the link:

    https://support.wordfence.com/support/home

    Thanks!
    Brian

    rafaeln

    (@rafaeln)

    10 years, 10 months ago

    Hi, I have the problem:

    Wordfence could not get an API key from the Wordfence scanning servers when it activated.

    I did the test and the result:

    Wordfence connectivity tester

    DNS lookup for noc1.wordfence.com returns: 69.46.36.8

    STARTING CURL http CONNECTION TEST….
    Curl connectivity test passed.

    STARTING CURL https CONNECTION TEST….
    Curl connectivity test passed.

    Starting wp_remote_post() test
    wp_remote_post() test to noc1.wordfence.com passed!

    Starting wp_remote_post() test
    wp_remote_post() test to noc1.wordfence.com failed! Response was: error setting certificate verify locations: CAfile: /home/acemi/public_html/wp-includes/certificates/ca-bundle.crt CApath: none

    Can you hel me ? Thank you.

    Plugin Author WFMattR

    (@wfmattr)

    10 years, 10 months ago

    @rafaeln: This might be a temporary issue, but if it is happening consistently, go to the Wordfence Options page, and uncheck “Enable SSL Verification” near the bottom of the page (just before the connectivity test).

    rafaeln

    (@rafaeln)

    10 years, 10 months ago

    Thank you. I did and it’s was resolved.

Viewing 4 replies - 1 through 4 (of 4 total)

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