• I have a client who updated their wordpress to version 4.2.2 and now there is a screen that states the following:

    Database Update Required

    I went in and tried to “update the database” three times and it takes me to a site 404 page. the site in question is http://verdigreenhome.com

    i have read the many OLD posts about this subject and am unable to get to the dashboard to do anything. can you give me a work around should i be able to get in through their c panel or ftp?

    any suggestions?

    emily

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator t-p

    (@t-p)

    try MANUAL re-updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old copies of files & folder on your server before uploading the new ones. Read the Manual Update directions first.
    – running the upgrade manually via wp-admin/upgrade.php

    Thread Starter emilyabramson

    (@emilyabramson)

    well, i followed the instructions from someone in another thread to increase the memory (before I saw your reply) and now i have messed up the wp-config.php file and get the following error after uploading the edited file:

    Parse error: syntax error, unexpected ”);’ (T_CONSTANT_ENCAPSED_STRING) in /home/v3rd1gr33n/public_html/wp-config.php on line 103

    so now the site is down.

    i may faint. any help out there? thanks!!

    Thread Starter emilyabramson

    (@emilyabramson)

    well, i deleted the offending line from the file and the site is back up. now i am back to square one.

    where would my client hire someone (not me, i am a designer, not a coder) to fix this for them?

    thank you!

    Moderator t-p

    (@t-p)

    – always make a backup of file you want to edit.

    – also, always backup everything (including your database) before doing any actions, just in case something really goes wrong.

    – about “Parse error”:

    When this error appears it will tell you which file the error appears in (wp-config.php for example) and approximately which line (it may not always be the exact line so be sure to check just before and just after) in the code.

    ‘parse error: unexpected’ usually means that you have forgotten to include a character.

    Thread Starter emilyabramson

    (@emilyabramson)

    Thanks Tara!

    I exported all of the content before I attempted the WordPress Update, thinking I was so smart, because I am always afraid of losing something. Then the whole database update thing happened.

    Luckily their site is up, but they cannot update it and I am not smart enough to help them. Go Daddy told them to contact you. They don’t even know how to log into their site. I know how to log in, push pictures around and how to create widgets…i am a genius.

    So here we are, blind leading the blind. HAHA. Thanks for trying to help me. I have suggested that they hire someone better educated than myself.

    Moderator t-p

    (@t-p)

    where would my client hire someone

    If you want to hire someone for this, please try one of these sites: http://jobs.wordpress.net/
    or
    http://directory.codepoet.com/

Viewing 6 replies - 1 through 6 (of 6 total)

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