500 Error – Only on my IP

  • Nolan-W

    (@nolan-w)


    10 years, 11 months ago

    I switched over from BlueHost to A Small Orange the other day. I tried logging into wordpress this morning and all of a sudden it wasn’t working, plain white page after login – which ended up being a 500 error.

    I’ve been talking with ASO all day and they can view it just fine, but for some reason I cannot. I’ve cleared my cache, restarted my browser, used a different browser, flushed my DNS cache, tried on a second computer, ipad, you name it. Nothing seems to work.

    The htaccess page looks completely normal, nothing blocking my IP from accessing the site. I used a proxy and was able to gain full access to the admin panel.

    I’m completely stumped and have run out of ideas, any help would be greatly appreciated!

Viewing 1 replies (of 1 total)
  • accuwebhosting

    (@accuwebhosting)

    10 years, 11 months ago

    Hi Nolan,

    As Jan Dembowski suggested in Master post…

    1) If you’re using server caches, or any caching plugins, flush them, especially Memcached/APC stuff. They can be sticky.

    2) If you are using any security/firewall plugins to restrict the IP dashboard access deactivate it through FTP.

    3) Deactivate ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). Here is the guide to deactivate all plugins without dashboard access:

    https://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F

    4) To rule out any theme-specific issue, try switching to the unedited default theme for a moment using the WP dashboard. If you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides.

    Alternately, you can remove other themes except the default theme. That will force your site to use it.

    Thanks,

Viewing 1 replies (of 1 total)

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