Email notification not working and drop-down select errors

  • shonaw

    (@shonaw)


    10 years, 12 months ago

    Hi David,

    Thanks for the app – normally it works brilliantly.

    I did some updates yesterday as I was having error messages between Caldera and the cache app (W3) that I was using and things just aren’t working today. I’ve disabled the W3 (and other plugins).

    1. I have a drop-down select option and most of the options allow the form to be submitted ok, but if you select the final option (Other / I haven’t decided), the error says it’s a required element. I’m not sure why this element isn’t accepted as an option whilst all the others are.

    2. We are not receiving the email notification if a form is submitted. The autoresponder works, but as of yesterday, we are not receiving the notification.

    Any help would be much appreciated as it’s a very important part of our site and we can’t lose applications.
    Thanks.

    https://wordpress.org/plugins/caldera-forms/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor David Cramer

    (@desertsnowman)

    10 years, 11 months ago

    1: are your options in the dropdown set to “show values”

    2: make sure you are not using the senders email for the “from email”. rather use your email or a no-reply@ email. and use the senders email in the “reply-to”.

    Thread Starter shonaw

    (@shonaw)

    10 years, 11 months ago

    Hi David,

    1. Should they be set to “show values” or to not “show values”? They weren’t showing before and it worked. The odd thing is that for each dropdown the first 2-3 options work but the final one doesn’t. I can’t see why they would be different – is there any content rules that could cause an issue? (NB. They have all been working up until recently).

    2. Thanks, I’ve changed some settings and it seems to be fine. I don’t fully understand why it broke as I hadn’t changed anything previously but it seems to be working now 🙂

    Plugin Contributor David Cramer

    (@desertsnowman)

    10 years, 11 months ago

    1: should be either. but if its set to show values and the value is empty on one, it will think its not filled in.

    2: sometimes if the form is set to come from the person filling in the form, servers will block the mail as fake since the sending server (your server) is sending a mail for another server ( the email in the from field )

Viewing 3 replies - 1 through 3 (of 3 total)

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