• Satzuma

    (@satzuma)


    I have been having problems with my site. When editing pages I cannot publish or update pages, this section is missing! I have read previous comments and tried what they explain like changing from 1 column to 2, turning plug ins on and off etc but no luck, just a dotted blank box where this section could be.

    PLEASE HELP my clients is starting to get impatient with me!

    Thanks

Viewing 10 replies - 1 through 10 (of 10 total)
  • Hi,

    A couple things to try.

    1) Temporarily deactivate all plugins and see if it shows back up. If not,
    2) Temporarily activate the default Twenty Fifteen theme.

    Let me know how that works out.

    Thread Starter Satzuma

    (@satzuma)

    No πŸ™ still a no show!
    I know the client has access to the site too so mayb they have fiddled with something but no idea how to fix it! I’m not a coder, just a designer whose confident with wordpress…. well i thought so!

    Can you show a screenshot of the screen where it’s missing?

    Thread Starter Satzuma

    (@satzuma)

    I cant seem to add attachment so here is a link to the screen shot..

    http://autogatepsr.co.uk/wp-content/uploads/2015/05/Screen-Shot-2015-05-01-at-14.51.32.png

    Thanks

    Does your user have access to publish content?

    On the edit screen, at the top you’ll see Screen Options tab. http://cl.ly/image/3Z390G0v3A3m

    Do you have the number of columns set to 2?

    Thread Starter Satzuma

    (@satzuma)

    yep tried that a million times, does nothing!

    As far as I am aware it does have access to publish as this is the user we set the site up with, however it has been handed to the client since to do their own amends but now they’ve come back to myself to ask for changes and now I can’t see the publish bit…

    how would I change that if somehow the permissions have changed?

    If your user doesn’t have access to publish, you’d probably need them to change that. But, if you go to the Users menu, can you edit all the users? Do you see the role your own user has assigned?

    Thread Starter Satzuma

    (@satzuma)

    Can you deactivate all plugins and activate the Twenty Fifteen theme all at the same time and see if it shows up?

    Thread Starter Satzuma

    (@satzuma)

    Yes tried everything. it might be something to do with the company that host the site, will try to speak to them.

Viewing 10 replies - 1 through 10 (of 10 total)

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