Hi,
Sorry to hear you are having problems getting the latest updates, let’s see if we can rectify that 🙂
The most basic troubleshooting step we like to start with is testing by disabling any active plugin (and if possible, changing to a default theme, as of right now that is the theme “twentyfifteen”).
After disabling plugins (your settings will be kept, don’t worry) go to the Updates page in WordPress (found under Dashboard > Updates at the top of your left hand menu) and click the “Check again” button, this will remove the cached version information and check again right now.
Do let us know if the plugin approach works!
Thread Starter
Missa
(@missa)
Hey Marius,
Thank you for your reply.
Here’s the problem with following that. This is a product site, membership site so people are on this site all the time going through my course. I can’t just disable everything and change the theme. I did disable all my plugins though accept the membership one because I get people all the time trying to access my course without buying it. So without going through all of that there has to be something that’s preventing this from giving me the updates and was just hoping someone had a simpler explanation. I’m also having a major sale next week which means more users so I have got to get this resolved.
I’ll try to keep searching for an answer and if I can’t find one I’ll have to schedule taking the site down so that I can get this resolved. If I got through this trouble though, should that resolve it so I don’t have this issue moving forward?
Thank you for responding, I appreciate that.
Adrienne
WordPress actually downloads the .zip files, not the .tar.gz files.
Do “scheduled posts” work correctly on your site? That is, if you schedule a post for the future, does it actually show up at the correct time, or does it show as “missed schedule”?
Thread Starter
Missa
(@missa)
I don’t have scheduled posts, it’s a product. It’s actually a course you go through with audios and downloadable PDF’s.
@missa: Yes, but I was actually asking you that question for a reason.
If scheduled posts don’t work, then that means your wp-cron process isn’t running properly. And if wp-cron is not running properly, then the update checks won’t run either.
This is a support forum. We ask you questions in order to figure out why you’re having problems, and to help you solve them. Things work better that way.
