You’ll need to contact your hosting provider about that, as it sounds like the permissions were somehow set higher than your account.
Thank you so much. Yes I called our hosting folks. Nope they can’t delete those files either. Even logging in with admin permissions.. Can’t delete, can’t change the permissions.. nothign!
I am going to attempt a totally new install in a new location.. but then I am going to have to do some fancy footwork, to get everythign back together.
any other ideas?
thank you in advance.
D
Your hosting provider can’t delete the files? They’re the ones with root access to the server.
“Any other ideas?” No, not really. If they can’t do anything, you certainly can’t either. I’d suggest that it’s time to find a more competent hosting provider.
Follow this guide once you’ve signed up at a better one: http://codex.wordpress.org/Moving_WordPress#Keeping_Your_Domain_Name_and_URLs
I’d recommend doing it sooner rather than later. If a hosting provider doesn’t know how to access the server as root, who knows what else they’re screwing up behind the scenes.
yes! i know that was crazy right.. but it turns out they were able to finally delete it. The error message said that the permissions were insufficient but turned out really the files were locked by a user.
to help anyone else out it was solved by:
use procexp to determine that the folder was being held open by php-cgi.exe. After killing that process we were able to delete the files
I am not sure how i managed to get it into that weird state.. but all good now!
thank you so much for your responses.
d
