Unable to add menu items

  • Kat42

    (@kat42)


    11 years, 6 months ago

    I am creating a new website, using the Vantage theme. I was unable to automatically update to WordPress 4.4.1, and instead did it using filezilla. But although it said it installed successfully, my ‘add to menu’ button is not working.

    When I try to add items to the menu, nothing happens – the little icon just keeps on circling to show that it’s ‘busy’.

    According to suggestions on previous posts about this issue, I should check whether it’s the theme or plugin causing the problem. But I’ve tried different themes, as well as disabling my plugins, and the problem persists – I still cannot add menu items.

    Website: http://www.geoffreywright.co.za
    Any advice please?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator t-p

    (@t-p)

    11 years, 6 months ago

    Try here at the designated support sub-forum of that theme: https://wordpress.org/support/theme/vantage

    Thread Starter Kat42

    (@kat42)

    11 years, 6 months ago

    Thanks Tara, I’ll try that, but what worries me is that even when I tried changing to the 2015 theme, I still could not add menu items. I wondered whether it may be a problem with my WordPress installation.

    Thread Starter Kat42

    (@kat42)

    11 years, 6 months ago

    Thanks Tara, I’ll try that, but what worries me is that even when I tried changing to the 2015 theme, I still could not add menu items. I wondered whether it may be a problem with my WordPress installation.

    Moderator t-p

    (@t-p)

    11 years, 6 months ago

    even when I tried changing to the 2015 theme, I still could not add menu items. I wondered whether it may be a problem with my WordPress installation.

    could be.

    try a few basic troubleshooting steps:
    – Flushing any caching plugins you might be running, as well as server and/or browser caches.
    – deactivating ALL plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
    – If that does not resolve the issue, try switching to the unedited default Twenty Fifteen theme WITH ALL PLUGINS OFF.
    – If all the above steps do not resolve the issue, then try MANUAL updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old copies of files & folder on your server before uploading the new ones. Read the Manual Update directions first.
    – If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong.

    Thread Starter Kat42

    (@kat42)

    11 years, 6 months ago

    Thanks so much for the suggestions, will try all of them…

Viewing 5 replies - 1 through 5 (of 5 total)

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