Event Calendar not working

Resolved michaelyarabinee
(@michaelyarabinee)

11 years, 1 month ago

I have set up WooCommerce, then have installed OpenTickets Community Edition, and everything has been running smoothly, except whenever I try to view my event calendar, the entire page is blank. I would appreciate any help i can get with this, as I am at a loss.
The link to the event Calendar page is: http://store.interborotheater.com/calendar/
The link to my site is: http://store.interborotheater.com/

Thank You,
Michael Yarabinee

Here is my System Status:
== Environment ==
* Home URL: [neutral] http://store.interborotheater.com
* Site URL: [neutral] http://store.interborotheater.com
* WC Version: [neutral] 2.3.7
* WP Version: [neutral] 4.1.1
* WP Multisite Enabled: [neutral] No
* Wev Server Info: [neutral] Apache ++ HTTP/1.1
* PHP Version: [neutral] 5.4.39
* MySQL Version: [neutral] 5.5.42
* WP Acitve Plugins: [neutral] 6
* WP Memory Limit: [good] You have more than the required minimum memory of 64MB. Your current total is 256M.
* WP Debug Mode: [neutral] No
* WP Language: [neutral] en_US
* WP Max Upload Size: [neutral] No
* WP Max Post Size: [neutral] 50M
* PHP Max Execution Time: [neutral] 30
* PHP Max Input Vars: [neutral] 1000
* WP Uploads Writable: [good] Uploads directory IS writable
* Default Timezone: [neutral] UTC

== Software ==
* Active Plugins: [neutral]
+ [ON]: Akismet (http://akismet.com/) by Automattic (http://akismet.com/),
+ [ON]: Jetpack by WordPress.com (http://wordpress.org/extend/plugins/jetpack/) by Automattic (http://wordpress.org/extend/plugins/jetpack/),
+ [ON]: MOJO Marketplace () by Mike Hansen (),
+ [ON]: OpenTickets Community Edition (http://opentickets.com/) by Quadshot Software LLC (http://opentickets.com/),
+ [ON]: Virtue / Pinnacle ToolKit () by Kadence Themes (),
+ [ON]: WooCommerce (http://www.woothemes.com/woocommerce/) by WooThemes (http://www.woothemes.com/woocommerce/)
* Acitve Theme: [neutral]
+ Virtue (http://kadencethemes.com/product/virtue-free-theme/) by Kadence Themes (http://kadencethemes.com/)

== Data ==
* Event Areas: [neutral]
+ “Auditorium” [#50] (inherit),
+ “Auditorium” [#43] (inherit),
+ “Interboro High School – Child Ticket (5 & Under)” [#35] (inherit),
+ “Interboro High School – Adult Ticket” [#34] (inherit)
* Ticket Products: [neutral]
+ #50 “Adult Ticket” (8.00) [1 EA]

https://wordpress.org/plugins/opentickets-community-edition/

Viewing 3 replies - 1 through 3 (of 3 total)

eilvbell
(@eilvbell)

11 years, 1 month ago

Hello @michaelyarabinee – sorry you are having these problems

Please can you give us a URL, WP Admin Account and Password to your site and we’ll take a look

Please send these to info@quadshot.com and in the email say that this is in connection with the ticket you have opened in the Community OT forum

Thanks

Chris
Quadshot Tech

Plugin Author loushou
(@loushou)

11 years, 1 month ago

Hey @michaelyarabinee ,

Let me further explain eilvbell’s request. In most cases, we can help troubleshoot by offering solutions that either have come up before or are able to be solved simply by using the frontend to determine the problem. In this specific case, there has not been any reports in the past about the calendar page just flat out not working. On top of that, since the page is not working, there is no frontend output to draw conclusions from.

Because these two normal routes of troubleshooting are blocked, eilvbell jumped to our next logical step, temporary access to your admin, so that we may do some advanced troubleshooting from within the system. Usually this involves checking that all the normal settings are in line, verifying that events have been setup following our instructional videos, and validating that no other plugins could be causing the problem. On a rare occasion, we temporarily install some debugger plugins that help track down any problems, but those are removed shortly after we gather the needed information.

Historically, most problems can be resolved fairly quickly once we reach this point in the troubleshooting. There have been many instances in the forums to this point where we have been granted this temporary access, and the issue has been quickly resolved or spawned a change that was in the next release which quickly resolves it.

Hopefully this clarifies that eilvbell’s request was not just the goto resolution process. We are more than willing to help out, but in your case our normal first steps are not available, so this leave little other option.

Sincerely,
Loushou

Plugin Author loushou
(@loushou)

11 years ago

Hey @michaelyarabinee ,

I have not heard anything back from you on this. Hopefully you got it resolved, and just have not updated us about it. Let us know if you still need help, but for now I am closing this out.

Loushou

Viewing 3 replies - 1 through 3 (of 3 total)

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