Cant get into wordpress admin

  • Resolved ricktan318

    (@ricktan318)


    11 years, 1 month ago

    Hello guys, I recently tried to edit the code in my wordpress editor.
    I have a plugin called jetpack. I went to add in some codes in its tiledgallery.php.

    After that, I have not been able to access my wordpress wp admin at all. Not only that, my whole website is inaccessible as well

    This is the error I have been getting once I enter my website which is bestbeerfridgereviews.com

    Parse error: syntax error, unexpected ‘private’ (T_PRIVATE) in /home2/ab39029/public_html/wp-content/plugins/jetpack/modules/tiled-gallery.php on line 28

Viewing 12 replies - 1 through 12 (of 12 total)
  • BlueKlip

    (@blueklip)

    11 years, 1 month ago

    An easy way would be to login to your FTP account, and delete the jetpack plugin folder. This will automatically deactivate the plugin and your website will start working.

    After that you can install a fresh copy of the jetpack plugin and make any changes you want.

    Thread Starter ricktan318

    (@ricktan318)

    11 years, 1 month ago

    Hello, thanks for replying!
    Where do I find my FTP folder? I have logged into my hostgator C Panel and selected FTP account. I click on them and I only see this
    http://imgur.com/AmkfLPX
    How do I delete the plugin folder?

    BlueKlip

    (@blueklip)

    11 years, 1 month ago

    Please download an FTP client like FileZilla and then log into it with the FTP credentials as you provided in the image. Then locate the plugins folder.

    If you need help, please contact me at [redacted]

    Thanks,
    Manish

    WPyogi

    (@wpyogi)

    11 years, 1 month ago

    @manish – it’s not allowed to ask people to contact you off these forums or use the forums to look for work in any way. Please read the forum guidelines –

    http://codex.wordpress.org/Forum_Welcome#Helping_Out

    Andrew Nevins

    (@anevins)

    WCLDN 2018 Contributor | Volunteer support

    11 years, 1 month ago

    @ricktan318, You can receive FTP help from your hosting providers.

    BlueKlip

    (@blueklip)

    11 years, 1 month ago

    @wpyogi sure, I’ll stay away from asking people.

    Thread Starter ricktan318

    (@ricktan318)

    11 years, 1 month ago

    Hello thanks for the help, how i do i find my password? it doesnt show up in my c panel.

    It only shows ftp username and ftp server

    filezilla requires a password to get access to the server

    Thread Starter ricktan318

    (@ricktan318)

    11 years, 1 month ago

    I have managed to log into one of my special ftp accounts,

    but they say i dont have access to it

    Status:	Retrieving directory listing...
Command:	CWD /
Response:	550 Can't change directory to /: Permission denied
Error:	Failed to retrieve directory listing
    WPyogi

    (@wpyogi)

    11 years, 1 month ago

    You’ll need to ask your hosting company for help with FTP – it’s not part of WP – the access info won’t be the same as your WP site.

    Thread Starter ricktan318

    (@ricktan318)

    11 years, 1 month ago

    Oh i see, thanks for the help guys!

    Tapan Kumer Das

    (@tapan29bd)

    11 years, 1 month ago

    As you say that you can login to your cPanel, so I think you can browse File Manager and go to wp-content/plugins folder and delete jetpack folder from there. It will automatically deactivate your jetpack plugin, and then you can login to your site.

    Thread Starter ricktan318

    (@ricktan318)

    11 years, 1 month ago

    Thanks alot! I managed to get it back online

Viewing 12 replies - 1 through 12 (of 12 total)

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