Not able to access 404 page

  • dubedube

    (@dubedube)


    11 years, 2 months ago

    I’m having trouble accessing the 404 Not Found page. When I try to trigger a 404 on my website by typing something like http://www.isledegarde.com/test, I just get a generic 404 page where it’s written:

    Not Found
    The requested URL /test was not found on this server.
    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

    I do have a 404.php file in my template. I actually copied a 404.php file that works on another website that I’ve built. Can it be related with the one-page format of this website?

    Thanks in advance!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Will Schmierer

    (@officialwill)

    11 years, 2 months ago

    dubedube,

    The 404 page should work even if you have a one-page format template. It’s possible something in the template files could be preventing it. I would try resaving the permalinks as sometimes that can be an issue when you’re expecting to see something that isn’t showing up. It could also be a plugin causing an issue, so you might try disabling all plugins and activating one by one to see if one of them may be an issue. I’d start here and see if either of these two options does the trick. Hope it helps.

    Thread Starter dubedube

    (@dubedube)

    11 years, 2 months ago

    Thanks for the reply Will!
    I deactivated all the plugins (2 of them: heatmap and WP Facebook Open Graph protocol) and updated the permalinks, but I’m still not able to see my custom 404 page. The same generic page is displayed instead.

    Thread Starter dubedube

    (@dubedube)

    11 years, 2 months ago

    Any other ideas?

Viewing 3 replies - 1 through 3 (of 3 total)

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