• I’m getting the 403 Forbidden message whenever I try to navigate to my website on my laptop. The site appears to work fine on other computers. The issue has been going on every since I switched web hosts, which was over two weeks ago. I have been entering the IP address to view my webpage.

    I’ve try clearing my cache and switching browsers, neither of which have worked.

    My website is appalachiantrailgirl.com

Viewing 10 replies - 1 through 10 (of 10 total)
  • Moderator James Huff

    (@macmanx)

    Are you using any security plugins?

    Thread Starter appalachiantrailgirl

    (@appalachiantrailgirl)

    I’m not using any security plugins, no.

    Moderator James Huff

    (@macmanx)

    Ok, then something in your hosting provider’s security setup may be blocking it. I recommend contacting them.

    Thread Starter appalachiantrailgirl

    (@appalachiantrailgirl)

    I use Site Ground. I tried contacting them a few times about it, and they keep assuring me that everything is fine on their end.

    Moderator James Huff

    (@macmanx)

    Do you have access to server error logs? Can you cross-reference the denied times with the log? If not, can you ask SG support to?

    Thread Starter appalachiantrailgirl

    (@appalachiantrailgirl)

    I checked the error log, and it displays three times from the last hour that probably were me. Those are the only times in the entire log though, and I have been having trouble with this for two weeks.

    if you’re running windows and this is your only affected computer/phone/device, then i suspect you may have an infection. do you have an alternate browser you can try from your laptop?

    Thread Starter appalachiantrailgirl

    (@appalachiantrailgirl)

    I’m on a Mac. I did try using a different browser, and that didn’t help. I tried viewing the site with a proxy and I was able to see it that way.

    i’d bring it over to the geniuses then πŸ˜›

    definitely sounds isolated to your machine or network

    despite being on a mac i’d doa virus scan anyway

    Do this. Put something like test.html in your blog’s directory that just says “Hello World” or something. Then, try to browse to that file.

    If you still get a 403 forbidden error, sounds like your webhost has banned your IP address or something. Although, if you can get to the site by typing in your site’s IP address, then that wouldn’t be it.

    I’d still do it just to make sure.

Viewing 10 replies - 1 through 10 (of 10 total)

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