Cannot get API key

  • Resolved wolf99

    (@wolf99)


    11 years, 2 months ago

    Hi Folks,
    After activating WF I get the error:

    Wordfence could not get an API key from the Wordfence scanning servers when it activated. You can try to fix this by going to the Wordfence “options” page and hitting “Save Changes”. This will cause Wordfence to retry fetching an API key for you. If you keep seeing this error it usually means your WordPress server can’t connect to our scanning servers. You can try asking your WordPress host to allow your WordPress server to connect to noc1.wordfence.com.

    How can I tell why it is that the server is not able to connect to the WF server?

    The scan activity log shows:

    Call to Wordfence API to resolve IPs failed: We received an error response when trying to contact the Wordfence scanning servers. The HTTP status code was [0] and the curl error number was [7] and the error from CURL was: couldn’t connect to host

    Which looks like cURL is working but unable to connnect…? What doe sit require to connect?

    Thanks

    https://wordpress.org/plugins/wordfence/

Viewing 4 replies - 1 through 4 (of 4 total)
  • WFBrian

    (@wfbrian)

    11 years, 2 months ago

    In the Options section of Wordfence try the following…

    Click to test connectivity to the Wordfence API servers
    This connects to noc1.wordfence.com and shows you the status of the connection attempt. It is a way to verify that your server is able to communicate with our scanning server on both port 80 and the secure port 443.

    If this test fails, please open a support ticket with your hosting provider and ask them to ensure that your server is able to connect to noc1.wordfence.com on port 80 and port 443. They may have to allow your server to connect through a firewall or configure a proxy to allow this connection.

    Thread Starter wolf99

    (@wolf99)

    11 years, 2 months ago

    Thanks for the help! getting my webhost to setup the ports as required solved the issue 🙂

    curiouscat

    (@curiouscat)

    10 years, 11 months ago

    Test link results in

    “CURL is not installed.”

    Server
    $ curl –version
    curl 7.22.0

    So what am I suppose to do now?

    WFSupport

    (@wfsupport)

    10 years, 11 months ago

    Please open your own forum post about the issue.

    tm

Viewing 4 replies - 1 through 4 (of 4 total)

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