Hey @3dgeek,
It seems you have several questions. I will give a shot at answering each of them.
The Error
First, I am glad to see that updating to the latest WooCommerce removed that error. I was looking at the code before I saw that you solved it by updating, and was going to suggest this, because the line that your error was on had a function that changed in WC 2.2. Great. Moving along…
The Email
On checkout, if you are getting an ‘order confirmation’ email from WC, then that means that the order is in ‘processing’ and not ‘completed’. Usually this means that the ‘payment method’ you used was one of the builtin methods that require admin input to confirm that the order was paid for, such as: Cheque, BACs or COD. Once an admin user shifts the order from ‘processing’ to ‘completed’ (or you use a different payment method, like paypal IPN), then you should instead receive a ‘completed order’ email from WC.
In that completed order email, there will be a table that lists all the items on the order. In that list should be a break down of the tickets you bought. In the ‘Product’ column of the table, you should see the ‘name of the ticket product’ that was purchased. Directly below that product name, in the same cell of the table, you will see two links, on two different lines. The first link is a link that takes the user back to the original event on the specific date and time that the ticket was purchased for. The second link will have a ‘label’ that says ‘Tickets:’, and should read ‘View These Tickets’ (or ‘View This Ticket’ if you only bought 1). THAT link takes you to the actual ticket display page. Once on that ticket display page, you can print your ticket, or you can click the ‘pdf’ link to download the pdf version. Here is a picture showing what I am talking about in this email: http://opentickets.com/imgs/completed-order-email.png
For the items under ‘Also not working:’ in your original message:
The system status page, is more of a utility page than anything, that helps try and narrow down some common problems. If this page was not displaying anything at all, then chances are either updating to the latest WC and WP probably solved the problem. If not, see if any errors are printing out in the page source, and paste them here.
Technically, there is no ‘link to purchase tickets’ on any page, even the event pages. What you should see on the event page however, is a box that asks how many tickets you want. Once you type in a number and click the ‘reserve’ button, some ajax happens and that box refreshes. When it does this, a new button should pop up below that box, kinda attached to the box, that says ‘proceed to cart’. That button takes you to the standard WC cart, where you can continue checking out as if you were performing a normal purchase in WC.
Under ‘Also:’ in your original post:
When an order is finally ‘completed’, an email is triggered, called the ‘completed order email’, notably different than the ‘order confirmation email’. That email contains a link to all your purchased tickets. The email itself does not actually contain a ticket, in any form. All that is provided is a link to a digital ticket that is created on the fly by your website. Once the order has been completed the first time, the ticket already exists, since it is virtual, and generated on the fly when the ticket page is visited. Thus, if you need to ‘reissue’ a ticket, in reality, you are redistributing a link to the existing ticket. You can do this by simply reissuing the ‘completed order email’, using the WC ‘Order Actions’ drop down, on the edit order screen.
In the Community Edition, you do not have the ability, built in, to customize the ticket. There are plans to make this an extension in the future, but it is further down the list than the more in demand features, such as: assigned seating, admin payments, admin coupons, auditing, etc… With that in mind, with a little work from a developer, a custom ticket could probably be whipped up, without modifying the plugin itself.
The ‘number’ of attendees can be aggregated by running the ‘Seating Report’. At the bottom of the report, you will see a line that is labeled ‘Available’, with a quantity by it. You can determine the ‘number’ of attendees by taking the total number of tickets that have ever been available for the event (determined at event-area setup), and subtracting the number of available tickets. Displaying the total purchases on this report could be a valuable feature, so I will add that to the list of things to do.
The QR system is pretty straight forward, and requires no settings at all. Basically, on each ticket is a QR code. Using almost any QR code app that allows you to follow urls, will send you to the ‘checkin’ script, to check that ticket in. Once a ticket is checked in, it will show up as such in the seating report. One note on this is that when you scan the QR, and the app brings up the url in a browser, you must be logged in as an admin-capable user in that browser. Thus for instance, if you have an iPhone, and have safari as your default browser, and use the popular QR Reader app to scan the code, you will need to make sure that you have already been logged in to the wp-admin using safari on that phone, before you can scan the QRs. This prevents just anyone from being able to check themselves in, at any time, anywhere.
The map is auto-generated via the Google Maps API, based on the address information that you supplied when creating the venue. This information can be edited at any time via the edit venue page, and the digital versions of all tickets will be retroactively updated with the new address.
Documentation
To your point about documentation, we are aiming to improve this currently. Specifically, our Creating your first event tutorial is undergoing some updates and revamping. We are also starting to make some videos showing how to use some of these features, which will be out soon. Furthermore, there are some blocks of the code that are being revamped, as we go along, in the ways of documentation in the code. As time goes along, it will get better I promise. In the mean time, you did right by putting questions in a public forum, so that they not only help you, but help others with similar questions.
Hope this helps,
Loushou
