Ok, that doesn’t give a lot of clues, but here’s what I would try.
Make sure that the you don’t have a file called home.php, home.htm or home.html in your root folder (the folder that you have installed WordPress in). Also make sure that this is no index.htm or index.html (but do not delete index.php).
Rename the plugins folder located inside wp-content (to “plugins_past” perhaps). This will deactivate all plugins. If the problem is still there then you can rule out plugins are the issue.
Let me know what happens.
Thread Starter
Joeah
(@joeah)
I have done as you suggested and the results are the same. I am using firefox and when I go to inspect element it shows only the html commands for header and body but there is no other coding. It seems that it is empty.
Joe
Try reuploading all the WP files (except wp-content if you’ve uploaded stuff to WordPress before) using FTP. Don’t remove wp-config.php though.
Thread Starter
Joeah
(@joeah)
Can’t really upload the WP files since the hosting (GoDaddy) installs it from WordPress to my server. I develop my site on the server so there are no files of WP or my pages/images on my end to upload at all.
Joe
You’ll need to use Cpanel or FTP on your GoDaddy account to do as Florian suggested – ask GoDaddy how to do so, if you’re not sure.
Thread Starter
Joeah
(@joeah)
I thank both of you for your assistance.
I have done as you instructed and it still shows a blank white screen. Not able to login as wp-admin or even see the page either.
I am a bit frustrated, but I will press on.
Joe
So now you have the plugins folder renamed? Leave it that way and rename your active theme folder – whichever theme you are using on your site, not the entire themes folder.
That should force WP to use a default theme and let you login again.
I seem to have a similar problem as Joeah. When I go to “customize your site” from the dashboard or “customize” from Appearance the right side of the screen is blank. A little background; I’m switching my site (todayinbaseball.com) from Drupal to WordPress because Drupal is too complicated. I’m keeping the same host – register.com (now called web.com). I wanted the Drupal version to be visible to the public while I built the new WordPress site. Somehow todayinbaseball.com defaulted to the WordPress version before I was ready fr it to. Register.com showed me how to have the site default back to the Drupal version for the Internet public, but I’ve had this problem of the WordPress version, which I’m still building, not being visible. Appreciate any help.
Wordpress “customize your site: http://todayinbaseball.com/wp-admin/customize.php
Thread Starter
Joeah
(@joeah)
I have both the plugins the vantage theme renamed. Still same result. White screen for both website and wp-admin.
If you have deactivated all plugins, changed the theme back to the default one by disabling your custom theme and replaced all other files with a fresh copy of the WordPress files, then it can only be your database or your server.
Have you changed the URL inside the WordPress settings recently?
Thread Starter
Joeah
(@joeah)
I was able to get back into the site and the wp-admin today.
Moderator and Florian your input was so very much appreciated. The problem was the “web.config” file. I re-named it in GoDaddy’s File Manager so that it was not used and that fixed all of my issues.
Again thank you both for your assistance.
Joe
