Network admin disappeared overnight

  • Resolved ceeyeff

    (@ceeyeff)


    11 years, 6 months ago

    I’m a superadmin for a stable network with seven subsites running for a couple of years without incident. When we got into work this morning, the subsites are all mostly functional, but the network admin panel is no longer accessible. When we try to log into http://site.com/wp-admin/network/ we get the following message:

    You do not have sufficient permissions to access this page.

    Any locally activated plugins are working properly, but all network-activated plugins aren’t active (as well as the Plugins tabs in subsite dashboards–these are also gone).

    We haven’t upgraded or made any changes, nor does it appear we’ve been auto-upgraded–we’re still running 3.6. Seems to have happened around 3am local time. I’m guessing from when I started getting comment moderation notices in my email–Akismet had stopped working.

    Any ideas? Most of the issues I’ve seen with absent network admin panels have been just after a multisite installation. That’s not the case here.

Viewing 3 replies - 1 through 3 (of 3 total)
  • User78342324

    (@rune-vantage)

    11 years, 6 months ago

    It could be possible that your host upgrade something that broke your site. What hosting do you use?

    Thread Starter ceeyeff

    (@ceeyeff)

    11 years, 6 months ago

    I’m at a university, and it’s hosted internally. *Could* be some kind of a server upgrade, but they would have done it without any heads up. They leave us alone most of the time, which is why I’m trying to troubleshoot this instead of punting to university web services. I’ve got a call in to them just the same. Thanks for the suggestion!

    Thread Starter ceeyeff

    (@ceeyeff)

    11 years, 6 months ago

    Answer! Turns out it was a host issue. There was a storage outage elsewhere in the system that seems to have caused database errors. They’ve repaired the databases and restarted and everything is happy again. Now to update….

Viewing 3 replies - 1 through 3 (of 3 total)

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