Blank Page with Smiley

  • Resolved nicalexiac

    (@nicalexiac)


    11 years, 6 months ago

    Whenever I click certain menu elements on my website http://www.piersonpapercraft.com, specifically “about us,” “gallery,” and the logo, instead of taking me to the destination, it loads the page for a few seconds and then takes me to a blank screen with a small smiley face “:)” in the upper left hand corner.

    I have read several other forum posts concerning this matter. Most of them say to deactivate plugins, specifically jet pack and any caching plugin. This hasn’t helped. I also uninstalled all of them and came across the same problem. I am using the Stockholm theme from Themeforest, and have checked their forums and noted that no other users have come across such a problem. Do I need to wait several hours for the uninstalled plugins to take effect? How can I fix this problem?

    Thank you.

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  • Tim Nash

    (@tnash)

    Spam hunter

    11 years, 6 months ago

    Just to rule out your theme being an issue, if you go to appearance -> themes and select 2014 or another theme, your site will change to the other theme temporarily does the problem persist?

    Also worth checking appearance -> menu that the menus are pointing to the correct location?

    Always backup before changing themes

    Thread Starter nicalexiac

    (@nicalexiac)

    11 years, 6 months ago

    Thank you for such a swift reply!

    I uploaded a different theme and then reuploaded mine and the problem was resolved. I also increased my php memory limit just in case.

Viewing 2 replies - 1 through 2 (of 2 total)

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