Stripe Payments amount limit?

  • ognistik

    (@ognistik)


    11 years, 6 months ago

    Hi!

    I’ve been trying to run Stripe in my WP-Invoice, but apparently my clients are having trouble with the payments. I have only received one person contacting me that they couldn’t pay with stripe, but all of the others just simply “skip” using it and pay with PayPal even though they don’t even have PayPal address. I always have Stripe as the primary payment but have the option to let users change to PayPal, which can tell me two things:

    1. Stripe gateway in wp-invoice doesn’t allow processing for large amounts (since most of my invoices are around $1000/$2000.

    OR

    2. People trust PayPal more than Stripe.

    I believe it is the first, since I already received one complaint about it. I have no clue why people would go through the trouble of paying with paypal without a paypal account instead of stripe.

    NOW. I tested stripe in wp-invoice for a real payment using my real card, only for 2 dollars and it worked. However, checking the details of the transaction in stripe site, it tells me that the customer didn’t provide his name. In other words, wp-invoice does not pass the name of the client to stripe for the transaction, which could be a reason that large amounts are rejected.

    I would like to know if there is a known limit for stripe transactions, or if there is a recommended gateway for large amounts to be paid in-site (without sending to paypal page, for example).

    Again, thank you so much for the support and excellent plugin. I purchased the PDF feature and was able to customize a template that looks awesome. Seriously guys, the best I’ve seen for wordpress invoicing.

    https://wordpress.org/plugins/wp-invoice/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Anton Korotkoff

    (@anton-korotkoff)

    11 years, 6 months ago

    Strange.. I have already answered this. Message disappeared somewhere =(

    Anyway, we need to test this and if issue exists will fix it.

    Thanks.

    Thread Starter ognistik

    (@ognistik)

    11 years, 6 months ago

    Thank you Anton. A couple of days ago I had a successful transaction with a client for a big amount through Stripe (finally). After some research I found that some credit/debit cards do not require the name of the customer (only the card number, cvv, expiration) but a few do require the name (such as American Express).

    When stripe is on “test” mode it actually takes the test card numbers but does not require the name to approve the transaction

    It would be awesome if wp invoice could pass the name of the client to stripe, as it would allow for all cards to be processed. If there is anything from me to test that, or if I should do a dummy invoice, just let me know – but since the problem only appears on real transactions -and I have no American Express- I have no clue on how to test this.

    Thread Starter ognistik

    (@ognistik)

    11 years, 4 months ago

    Hi Anton. Just checking if there is any update on this. If there is a way for Stripe payments to pass the client’s name in the process and not just the card numbers it would solve some issues that some of my clients are having when paying with their cards. Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)

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