Post content is gone

  • Resolved cookituppaleo

    (@cookituppaleo)


    11 years, 7 months ago

    Hello there, yesterday my website wouldn’t come up; only a dialogue box asking for a username/password (I never set that up), then when I declined, I was taken to a 404 error page that said I didn’t have the permission to access the site. So I contacted my host and they reapplied my hosting permissions.

    It half-fixed the problem, but most of my posts show up as a title only; no content, pictures, comments, or anything, like this: http://cookituppaleo.com/cheesy-potato-casserole-dairy-free-aip-option/. This only happens on the posts that I have my recipes on. (It’s a food blog.) I contacted my host again and they pretty much said they couldn’t do anything. I have been contacted by several of my followers saying that they can’t see the recipes. Anyone have any ideas as to what I can try next? I am not code savvy or anything like that; but I think this may the result of a hack.

    Thanks in advance,
    Heather

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator t-p

    (@t-p)

    11 years, 7 months ago

    First off, try a few basic troubleshooting steps:
    – Flushing any caching plugins you might be running, as well as server and/or browser caches.
    – deactivating ALL plugins temporarily to see if this resolves the problem. If this works, re-activate them individually (one-by-one) to find the problematic plugin(s). When you can’t get into your admin dashboard, try deactivating via FTP or SFTP or whatever file management application your host provides (also read http://codex.wordpress.org/FAQ_Troubleshooting#How_to_deactivate_all_plugins_when_not_able_to_access_the_administrative_menus.3F). Also remember to deactivate any plugins in the mu-plugins folder. The easiest way is to rename that folder to mu-plugins-old.
    – If that does not resolve the issue, try switching to the unedited default Twenty Fourteen Theme for a moment using the WP dashboard to rule out any theme-specific issue. When you don’t have access to your admin area, you can switch to the default theme by renaming your current theme’s folder in wp-content/themes and adding “-old” to the end of the folder name using via FTP or SFTP or whatever file management application your host provides. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    – If that does not resolve the issue, try resetting the plugins foldervia FTP or SFTP or whatever file management application your host provides. Sometimes, an apparently inactive plugin can still cause problems (because the hooks remain unless plugins completely removed or some plugins stick around in cached files. So by renaming the folder, you break them and force them inactive).
    – If all the above steps do not resolve the issue, then try MANUALLY re-uploading all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones. Read the Manual Update directions first!
    – running the upgrade manually via wp-admin/upgrade.php
    – BTW, if you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. It’s a great safety net.

    Thread Starter cookituppaleo

    (@cookituppaleo)

    11 years, 7 months ago

    Before I read your reply Tara, I decided to apply ALL the updates to my plugins, at once. BAD idea. Now the website is totally down and looks like this: http://cookituppaleo.com/. I am going to try to deactivate the problematic plugins via FTP, like you suggested. Thanks so much for your prompt and detailed reply!!

    Thread Starter cookituppaleo

    (@cookituppaleo)

    11 years, 7 months ago

    Alright so I found the plugin causing all the trouble. But it’s the most important plugin on the entire site. Well, now I’ve got to figure out how to fix it. At least I found the problem. 🙂

    Thread Starter cookituppaleo

    (@cookituppaleo)

    11 years, 7 months ago

    I am going to email the maker of the plugin next.

    Moderator t-p

    (@t-p)

    11 years, 7 months ago

    Glad you got it sorted 🙂

Viewing 5 replies - 1 through 5 (of 5 total)

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