First test transaction worked, subsequent tests dont work

Hi,

Forgive me for my lack of understanding about how to get this plugin working but this is my first time setting up ecommerce and I have no idea how to troubleshoot. I cannot find anything similar in the other threads.

I installed Striper, set up the API keys and did a test and it worked first time. I note in my Striper logs for that successful transaction an entry called post/v1/tokens was created and then another called post/v1/charges.

I have since not been able to get any testing to work! I enter the Striper test credit card number at the Checkout screen as before, it appears to get to Stripe but there are a few issues:

1. After I place the order it goes back to the Checkout screen. last time Im sure it went to another Woocommerce screen

2. I am not getting any emails – the first time I got 2 emails – one for the purchase and one to notify admin about the purchase.

3. There is no amount going into Stripe payments. The first transaction went in fine.

4. There is a post/v1/tokens being created in the Stripe log but no post/v1/charges. The subsequent tokens log looks different than the first transaction that worked – the first one included address fields for the card in the Parsed Request Query Parameters section. These later attempts do not include the address details, only the card number, expiry & CCV. The address details are definitely in the woocommerce checkout screen when I place the order – in fact they are autopopulated.

5. There is no error message produced in Stripe or at the Checkout that I can find…

Does anyone know what could be happening and how to fix this?

Thanks!
janie

https://wordpress.org/plugins/striper/