Confirmation E-mails Not Sent

Viewing 6 replies - 1 through 6 (of 6 total)
  • caimin_nwl

    (@caimin_nwl)

    11 years, 7 months ago

    Are you able to get the test email if you send one from Events > Settings > Mail > Email Settings?

    Thread Starter LilAi3

    (@lilai3)

    11 years, 7 months ago

    Yes. I get the Events Manager Test e-mail. I also did a couple test registrations manually and I received those e-mails as well. I don’t know if it’s a temperamental thing or what. I’ve had issues in the past but never so many consecutive instances where clients are not receiving e-mails.

    caimin_nwl

    (@caimin_nwl)

    11 years, 7 months ago

    Are these event owners emails, or something else?

    Have you confirmed with the clients that the emails aren’t just ending up in spam folder?

    Thread Starter LilAi3

    (@lilai3)

    11 years, 7 months ago

    These are attendee emails. We receive the event owner e-mails. Yes, we always make sure to tell them to check their spam/junk folders.

    Plugin Support angelo_nwl

    (@angelo_nwl)

    11 years, 7 months ago

    did you try to changing your mail sending method to rule-out any server issue? eg. wp mail, php or smtp then your gmail account

    Thread Starter LilAi3

    (@lilai3)

    11 years, 7 months ago

    I’ve messed around with that. The problem seems to have stopped for now. Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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